CONTACT TRACER - Extra Help
|Salary||$21.52 - $26.88/hour|
|Department||Health and Human Services|
|Date Opened||6/1/2020 08:00:00 AM|
|Filing Deadline||7/2/2020 5:00:00 PM|
Permanent/Full Time (40 hrs/week)
Permanent/Part Time (less than 40 hrs/week)
Auburn (Applegate, Auburn, Colfax, Foresthill, Meadow Vista, Penryn)
South Placer (Granite Bay, Loomis, Lincoln, Rocklin, Roseville)
|Additional Forms Required||
Veterans DD214 (if applicable)|
|HR Analyst||Courtney Thomas|
This recruitment will close at 5:00 pm on Thursday, July 2, 2020. The eligible list established from this recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year.
Applications in this recruitment are screened on a weekly basis. This recruitment may be used to fill both open and promotional vacancies in various County departments as they arise, subject to specific position requirements.
The Department of Health and Human Services, Public Health Division, is currently accepting applications for the assignment of extra-help Client Services Assistant (Contact Tracer) in response to the COVID-19 pandemic. Duties include performing a wide variety of tasks including, but not limited to, making phone calls to index COVID-19 cases; eliciting information from phone contact around dates of exposure, exposure setting, demographics; and documenting conversations and information obtained through phone interviews. Individuals in this assignment will be required to work weekdays, weekends and/or evening hours.
The ideal candidate will possess strong listening and communication skills; have experience conducting phone screenings/ intakes; feel comfortable asking follow-up questions to gather more in-depth information; and experience documenting data into a data entry system.
*Temporary/Extra Help assignments are limited to working 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits. Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise.
Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business.
Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department
For more info regarding the benefits Placer County has to offer, please visit Placer County’s Human Resources website.
To assist in providing designated health and human services to an assigned client base; to provide instruction and support to clients in learning and applying daily living skills; to provide care and supervision to clients, including children; and to carry out client treatment plans as prepared by professional staff members; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s).
This is the entry level class in the Client Services Assistant series. This class is distinguished from the Client Services Assistant II by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under immediate supervision while learning job tasks.
Receives immediate supervision from professional staff members as assigned.
It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.
Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: One year of group counseling experience is desired.
Training: Equivalent to the completion of the twelfth grade.
License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
Training & Experience Rating (100%)
Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.
Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.
The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.
Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.
Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.