Information Technology Supervisor

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Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

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For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website.

Receives general direction from an assigned manager.

Exercises direct supervision over assigned professional, para-professional, and/or technical personnel. In addition, may exercise supervision over assigned clerical/administrative personnel.

• Supervises a group of technology employees within an assigned technology work unit; selects and directs staff; plans, prioritizes, schedules, assigns and evaluates work; procures and provides resources to staff as needed; monitors and evaluates staff performance and quality of work; initiates informal and formal disciplinary actions as necessary.
• Recommends goals and objectives for assigned information technology operations and directs their implementation; establishes schedules and methods for assigned program area; develops and implements policies and procedures. Determines staffing needs for assigned work units/operational areas in order to achieve goals and objectives.
• Evaluates operations and activities of assigned unit/operational area and recommends improvements and modifications. Prepares various reports on operations and activities.
• Assumes responsibility for staff development and training; identifies individual training needs and works to ensure those needs are met.
• Builds and maintains positive working relationships with co-workers, other County employees, and the public using principles of effective customer service.
• Reviews and approves programming, systems development and systems enhancement plans, work orders, consultant and related bills and purchase orders; prepares and monitors consultant agreements, reviews new and proposed laws, regulations, codes, methods, materials and techniques for application to projects; develops and implements procedures, standards and systems.
• Performs a variety of complex applications, network and/or professional technology troubleshooting and analysis duties as a working supervisor. Assists in solving problems regarding networking, telecommunications, operating, communications, business process analysis, and application systems.
• Assists in preparing, administering and monitoring unit or project budgets; tracks and monitors expenses for assigned areas; researches costs for new hardware, software and other items and prepares reports and recommendations.
• Works with management, assigned staff, other County departments, regional partners, and/or vendors to ensure the best use of technology to support the mission of the unit and department.
• Designs, directs and oversees work unit quality assurance activities and coordinates resolution of complex and technical problems and system changes that affect the work of the unit. Develops, administers, and maintains County or department standards for computer, telecommunications, server, and network hardware and software.
• Manages complex technology projects requiring the support of multiple diverse staff and the procurement/utilization of specialized resources; determines and develops cost benefit analyses for project justifications; identifies the budget and resources needed to conduct the work; manages and monitors budget dollars and staff; evaluates risk options; ensures project compliance with County and department procedures or protocols, budgetary constraints and staff/resource utilization; monitors and manages vendor performance to ensure compliance with County standards and specifications; interfaces with clients to define project scope and review project activities, recommendations and outcomes; designs and directs project testing and quality assurance processes.
• Determines and develops cost benefit analyses for project justifications; identifies the budget and resources needed to conduct the work; manages and monitors budget dollars and staff; evaluates risk options; ensures project compliance with County and department procedures or protocols, budgetary constraints and staff/resource utilization.
• Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
• Provides emergency response capability for computer service on a 7-day, 24 hour basis.
• Provides technical and functional supervision of contractors/vendors.
• Performs other related duties as assigned. 

Experience: Three (3) years of advanced journey level professional information technology experience comparable to Information Technology Analyst Senior or five (5) years of relevant journey level professional experience comparable to Information Technology Analyst II with Placer County or equivalent experience performing development and analysis in a comparable complex information systems environment, including project management experience. Prior lead or supervisory experience is desirable.

Training: Equivalent to the completion of a Bachelor’s degree from an accredited college or university with major coursework in computer science, information systems or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education.

Special Requirement: Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required.

Experience as a Substitute

You may substitute relevant, equivalent experience for the required education. The Human Resources Department will evaluate your background to ensure it qualifies as the same knowledge, skills, and abilities as the specified degree or coursework. 

International Degrees

If you earned your degree outside the United States, you must provide proof of accreditation from a recognized evaluation agency. Please attach this documentation to your application to ensure your education is verified.

Knowledge of:

• General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
• Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management.
• Principles and practices of supervision, training, and performance management.
• Principles and practices of effective team building, team leadership, and conflict resolution.
• Computer hardware and software systems similar to those being used by Placer County, including business applications, operating systems, and network systems.
• Advanced project management principles and techniques.
• Principles, methods and techniques used in designing, developing, testing and implementing and managing information technology solutions.
• Advanced methods and techniques of evaluating business need requirements to provide technology solutions.
• Operational characteristics of local and wide area network systems.
• Operational characteristics of communication systems, equipment and devices.
• Information security systems and methodologies.
• Principles and methods of troubleshooting computer hardware, software and network problems.
• Methods and techniques of developing and presenting technical documentation and training materials.

Ability to:

• Organize, implement, direct and supervise the work of subordinate employees who perform professional information technology work.
• Provide a highly advanced level of professional support in assigned technology systems area(s).
• Train and motivate staff.
• Evaluate and resolve a broad range of problems utilizing limited resources.
• On a continuous basis, analyze technical and business operations, reports and special projects; identify and interpret technical and numerical information; identify problems and/or areas of improvement, recommend solutions such as new or revised operational and technical policy and procedures, and make effective decisions in a timely manner.
• Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner.
• Prepare and maintain comprehensive procedures manuals and documentation, technical reports, and correspondence.
• Assist with development and administration of the budget for the assigned unit.
• Coordinate and manage a variety of information technology tasks and projects.
• Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
• Communicate technical information to a wide variety of users.
• Interpret and apply complex and technical information pertaining to computer and network systems.
• Adapt quickly to changes in policies, procedures, assignments and work locations.
• Communicate effectively, both verbally and in writing.
• Establish and maintain effective working relationships with those encountered during the course of the work.
• Maintain the confidentiality of information.
• Analyze and prepare technical reports.
• Provide on-call service during off hours, evenings, weekends, and holidays.
• Mobility–frequent standing or sitting for extended periods; frequent walking; occasional pushing/pulling, bending, kneeling, squatting and crawling. Lifting–occasional lifting up to 20 pounds. Vision–constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity–frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking-frequent hearing/talking to others on the telephone and in person. 

• Evaluation: We use a pre-determined formula to score your responses related to education, training, and professional experience.

Accuracy: Please ensure your application and questionnaire thoroughly reflect your background, as these scores determine your ranking on the eligible list.

Pre-Hire Requirements

Candidates must complete the following requirements before their start date if an offer is extended:

• DOJ Criminal Background Clearance: Successfully complete a fingerprint-based background check through the California Department of Justice.
• Medical Evaluation: Pass a pre-employment physical, which may include drug screening and/or a psychological evaluation.
• Oath of Office: Subscribe to the constitutional oath or affirmation as required for all public employees by the California Constitution.
• Employment Eligibility Verification: Provide original documents that establish both identity and the legal right to work in the United States, as required by the U.S. Citizenship and Immigration Services (USCIS).

Position-Specific Requirements

In addition to the above, some positions may require one or more of the following:

• Age Verification: Provide documentation verifying that you meet the minimum legal age requirements for this position.
• Background Check: Some positions require a background investigation. This may include a credit check, voice stress analysis, polygraph, and/or proof of bonding.
• Law Enforcement: Applicants for law enforcement functions must complete a conviction history questionnaire prior to or during the interview process.
• Medi-Cal Access/Licensing: Applicants with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification.

Failure to clear all requirements may result in an employment offer being withdrawn.

Substitute Lists

• Interviews: If contacted to interview for a similar role, the hiring department will provide the specific job details before the interview.
• No Risk: Choosing not to interview for a different classification will not affect your standing on the original list for which you applied.

Placer County is an equal opportunity employer committed to a workplace free from unlawful discrimination, harassment, and retaliation. All applicants and employees receive fair and equal consideration in every stage of employment. Employment decisions are based on job‑related qualifications and are not influenced by any protected characteristic under federal, state, or local law. Refer to our Equal Employment Opportunity Program and Policy Statement (PDF) for detailed information.

Applicants who need an accommodation during the recruitment or examination process should contact Human Resources at least five working days before the scheduled exam.

For questions regarding this recruitment, please contact Hannah Moore, Administrative Technician, at hmoore@placer.ca.gov or (530) 886-4667.