Quality Review Specialist (35 Hour)


Recruitment #221116-5687HC-001


The State of Connecticut, Department of Developmental Services (DDS) seeks a talented and qualified individual for the position of Quality Review Specialist in the Quality and Systems Improvement Division.  The current vacancies are located in our East Hartford and Cheshire Office.  We will use this recruitment to fill future vacancies located in Willimantic and Norwich.

These positions are within the licensing unit and will include a dual caseload in Community Living arrangements and community companion home programs. This full-time, 35 hour per week position works a Monday through Friday schedule. Although first shift hours are assigned, candidate must be flexible to meet the needs of the agency. Statewide travel may be expected.

As a state employee, you will be open to a terrific work life balance and competitive benefits package. This includes excellent health care, generous leave policies, a retirement plan, a deferred compensation program, and more.

Selection Plan

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Jennifer Borenski, EEO Specialist 2 at (860) 418-6143 or

Please visit our Applicant Tips on How to Apply page.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.  

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position. 

These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules 

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 

Should you have questions pertaining to this recruitment, please contact Liz Weston at

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board  (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.


In the Departments of Developmental Services and Public Health this class is accountable for independently performing a full range of tasks in the evaluation and monitoring of programs and services for individuals with intellectual disabilities or other related conditions.


Performs on-site inspections through reviewing, monitoring and evaluating programs and services; observes individuals served and staff interactions and conducts interviews of staff, individuals served and family members or guardians; interprets federal and state regulations regarding facilities under their jurisdiction; prepares reports on facilities, programs and/or agency findings for compliance with pertinent federal and state regulations and communicates results; maintains records of inspections and subsequent recommendations; meets with providers in cases of non-compliance and suggests plans or correction as needed; provides on-going consultation and technical assistance in relation to requirements and implementation of program standards; investigates complaints regarding licensed or certified facilities, programs and agencies; identifies situations of serious threat to individual health and/or safety and recommends corrective action; assesses outstanding corrective actions and follow-up items; conducts outreach to family members or guardians; reviews and evaluates medical records, individual plans, case notes, legal and fiscal documents; assists in the development of regulations, policies and standards for quality assurance; may research, analyze and contribute to the development and implementation of new quality measures and methods; may determine appropriateness of individual services and supports on an ongoing basis; may prepare data for legal proceedings regarding service quality to individuals served; may participate in administrative and legal proceedings; may coordinate team inspection procedures; performs related duties as required.


Knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of principles and practices of inspection, evaluation, compliance and quality improvement; knowledge of state policies and local ordinances; knowledge of principles and practices of health inspectors and fire inspectors; knowledge of modern methods of care, treatment and education of individuals served with intellectual disabilities; interpersonal skills; oral and written communication skills; ability to perform inspections and individual reviews; ability to utilize computer software; ability to evaluate active treatment service.


Six (6) years of experience in writing, implementing and/or evaluating individual client programs for individuals with intellectual disabilities or other related conditions.


One (1) year of the General Experience must include experience on an interdisciplinary team addressing the residential, programmatic or educational needs of individuals with intellectual disabilities or other related conditions.

Note: For State Employees, the Special Experience will be interpreted at the level of Supervising Developmental Services Worker 1 or Supervising Developmental Services Worker 2.


1. College training may be substituted for the General Experience on the basis of fifteen (l5) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in the behavioral sciences, child development, counseling, education, nursing, psychology or licensure as a Physical Therapist or Occupational Therapist may be substituted for one (1) additional year of the General Experience.


  • Experience with working with Community Living Arrangements and Community Companion Homes Regulations and the Licensing processes of both programs.
  • Experience performing various assessments and quality audits within a healthcare system
  • Experience conducting consumer satisfaction surveys (e.g. National Core Indicators (NCI's).
  • Experience conducting Interviews
  • Experience performing remote/virtual inspections
  • Experience making quick and rational judgement calls
  • Experience with time management and organizational skills 
  • Experience applying applicable CT statutes, regulations, policies, procedures, standards, codes requirements and best practices
  • Experience using various web based systems, video conference platforms, QSR application as well as data collection systems (e.g. Excel, Therap., Evolve, Care Logic, Medisked, etc.) 
  • Experience writing and negotiating plans of corrections and overseeing implementation of plans of correction
  • Experience writing detailed reports and/or summarizing findings of concern


1. Incumbents in this class may be required to possess a current Connecticut license for the appropriate disciplines.
2. Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.