Connecticut StateDepartment of Administrative Services

Special Investigator (General)

Hybrid

Recruitment #220527-7804AR-001

Introduction



The State of Connecticut, Department of Consumer Protection's (DCP) mission is to ensure a fair and equitable marketplace, safe products and services for consumers in the industries that we license, regulate and enforce. The Department has several divisions and operational groups, each with its own area of expertise including Education and Outreach, Communications, Legislative and Policy, Legal, Drug Control, Foods and Standards, License Services, Investigations, Gaming, Liquor Control, Occupational & Professional Licensing and Operations.

Who we are:
The Division investigates alleged violations of the Connecticut Unfair Trade Practices Act (CUTPA). The Division covers a broad spectrum of oversight, including in the fields of Home Improvement and New Home Construction Homemaker Companion agencies, and Charity Fraud, which can cause significant financial harm to consumers.

The Investigations Division is recruiting for four (4) Special Investigator (General) positions. The Special Investigator filing this role will be assigned to various business units within the Investigations Division.

Position Details: 
In these roles, the Investigators will be responsible for conducting timely, unbiased, and thorough investigations into allegations of consumer fraud, including, but not limited to, Unfair Trade Practices, Homemaker Companion Agencies and Home Improvement. The Investigators will conduct interviews, retrieve records or evidence, conduct research, and prepare comprehensive reports of investigations.

Job Highlights:

This is a full-time position, which may include occasional weekend hours. The duration of each scheduled shift will be eight hours with the average scheduled work week being 40 hours.

What We Can Offer You:
We participate in a competitive benefits package that includes comprehensive healthcare coverage, retirement plan options, paid time off and more! We also encourage a healthy work-life balance to all employees.

*This salary range may increase effective July 1, 2022. New hires to state service will start at the minimum.

Selection Plan

To Apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact jennifer.neumann@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency or quasi-public entity this class is accountable for independently performing a full range of tasks in conducting investigations related to alleged violations of state laws and regulations or sudden and unexplained deaths.

EXAMPLES OF DUTIES

Conducts investigations related to assigned complaints, alleged violations of state laws and regulations or sudden and/or unexplained deaths; interviews witnesses, complainants, medical and hospital personnel and others to obtain information; secures evidence in form of statements, documents, records and exhibits which may be used in administrative hearings and/or court proceedings; researches, collects and evaluates data; compiles information; writes reports and recommends appropriate corrective action; answers public inquiries; may prepare affidavits and applications for arrest warrants; may prepare search and seizure warrants; may issue citations; may testify at hearings and in court; may conduct surveillance; may secure samples for testing; may conduct legal research; performs related duties as required.

DEPARTMENT OF LABOR: Inspects, investigates and licenses private employment agencies.

DEPARTMENT OF PUBLIC HEALTH: Confers with consultants for professional opinion on standard of care; examines, analyzes and evaluates complex medical records.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of investigatory methods and techniques; knowledge of relevant state laws and regulations; knowledge of relevant professional terminology; interpersonal skills; oral and written communication skills; interviewing skills; ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of investigatory experience in health care, insurance claims, law enforcement or a regulatory field.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in consumer protection, health care, law enforcement or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience handling complaints or regulatory investigations.
  • Experience analyzing contracts and financial records.
  • Experience serving as a witness at legal hearings.
  • Experience writing investigation reports, inspection reports, or affidavits of arrest.
  • Experience working independently in the field.

SPECIAL REQUIREMENTS

1. Incumbents in this class may be required to be a Notary Public.
2. Incumbents in this class may be required to travel.
3. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.