The City of Tucson is seeking an IT Software Asset Manager
(SAM). Serving as a member of the IT Asset Management (ITAM) team, the Software
Asset Manager will be responsible for managing all software licensing assets
throughout the asset’s life cycle. This
position will be responsible in collaboration with other IT Leadership for
identifying and eliminating unused software, consolidating software licenses,
and creating policy and procedure for the effective procurement, deployment,
recovery, and disposal of all software assets.
In addition, this position will ensure the City is audit ready and represent
the Information Technology Department (ITD) during all software audits. As a
contract specialist the SAM will assist in the definition of policies and
processes for procuring IT assets in a disciplined and predictable manner to
meet the City’s business objectives. This job requires strong organizational
skills, detailed understanding of software licensing, excellent documentation,
communication and collaborations skills and the ability to adapt to rapid
changes within the industry.
What you’ll do
- Analyze large volume of software
entitlement and deployment data to ensure cost effective use of software and
maximized return on tool licensing investments
- Build and manage licensing models
and optimize our license usage based on key license drivers
- Evaluate licensing options (e.g.,
types, on/off prem, enterprise, license hosting, SaaS/owned, etc.) and terms
and conditions, and provide recommendations
- Partner with procurement in
negotiating enterprise agreements (along with external partners, in cases of
shared contract negotiation)
- Report on external spend with
suppliers of technology software services, tracking financial spend and
projections with finance partner and ITAM team to ensure spend within budget
and consistent focus on cost reductions
- Maintain software standards,
validated product lists, and maintenance contracts within the asset management
database, working with cybersecurity, ITAM and EUC to identify and remove
unauthorized or unlicensed software
- Coordinate software license and
maintenance agreement reviews and renewals
- Manage life cycle of software
assets from identification, requisition ordering, inventory, installation,
maintenance to disposal
- Identify, document, and report
license compliance issues and recommend solutions to resolve issues
- Oversee external and internal
software audits, providing reports of asset management audit results and upon
approval, implement asset management remediation plan for asset management
- Provide inquiry and reporting
access into the asset management system for all assets and input, maintain,
update, track, and report on all software assets throughout the asset life cycle
- Maintain the accuracy of the
software data in the Asset Management System
- Develop software license
management strategies across various functions and business units, in
collaboration with management and stakeholders
- Establish standards and controls
for new tool evaluation and introduction into environment (especially FOSS and
other self-serve solutions), in partnership with ITAM and Cybersecurity
- Ensure capture & recording of
any software tools provided through federal grants (ensuring finance reporting
of value associated with tools provided free to us through such grants)
What we're looking for
- At least two years of
experience managing software assets in a large corporate/government
- Experience building and
maintaining software asset data using modern asset-management tools.
- Certified Software Asset Manager
(CSAM) or similar (CSM/ASM/ESM/CSLN) through IAITAM or LicenseLogic Experience
understanding and negotiating contract terms and conditions
- Experience creating workflows,
checklists, policy and procedure.
- Lean 6 Sigma would be a plus
The City of Tucson offers a wide range
of generous benefits for eligible employees. Some of those benefits include:
- Medical: Choice between a high
deductible plan (HSA or HRA), or Network plan.
- Dental: Choice between a national
dental PPO and a local dental HMO.
- Vision: Coverage for annual eye exam
and glasses or contacts, plus LASIK.
- Life: City-paid coverage for you &
dependents, plus option to buy more.
- Long-Term Disability: Income
replacement of up to 60% of your base salary in the event of a qualifying
- Employee Assistance Program: Enhance
your wellbeing when life doesn’t go as planned.
- Flexible Spending: Pay for qualified
health and dependent care expenses using pretax dollars.
- Colonial Voluntary Benefits: Financial
help in the event of cancer, hospitalization, accident, more.
Your Security and Future
- Pension: Generous pension plans that
help employees retire more comfortably.
- Deferred Compensation: Save more
toward a comfortable retirement with a 457(b) plan.
- Training & Tuition Assistance:
Pursue your dream through internal training or financial help toward a
- Back-Up Care: Care for your loved ones
when your regular care is unavailable.
Your Peace of Mind
For a full description of benefits
offered to eligible employees, or to inquire further about the City of Tucson's
benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot
- Paid Parental Leave: Six (6) weeks
paid leave when you welcome a child, plus other generous leave policies for
FML, Medical and USERRA.
- Paid Time Away: New hires enjoy 37
days of paid time off in the first year, with time increasing steadily
thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick
leave, and 11 paid holidays).
- Employee Discounts: Generous
discounts, ranging from car rentals to computers, gifts to groceries,
electronics to entertainment.
- Social Connectedness: Forge
connections with the community we serve through paid volunteerism and
payroll-deducted charitable giving.
market research by studying market trends; completes comparative analysis of
products; keeps departments and staff apprised of new products, availability,
prices, and advantages of currently used products; research hardware and
software solutions to address unique needs of departments; performs needs
and develops vendor relationships.
the establishment and maintenance of contracts and purchase orders; drafts
request memos; develops detailed, technical specifications or scopes of work;
creates draft solicitations and Procurement system requisitions and issues
purchase orders against existing contracts.
requests for informal quotes; requests quotes from contractors through an
existing contract; creates change orders; manages purchase orders, renewal
contracts, expiration contracts, and new solicitation contracts; manages
federal requirements/regulations both pre- and post-award.
and tracks funding and expenditures; maintains and processes asset purchasing
records, receipts, and invoices in accordance with City’s Information
Technology Asset Management program standards; runs reports; determines cost
savings; works with departments to provide documentation of purchases.
available software licenses to ensure the City is getting full use of software
purchased and remains in compliance with license agreements.
and facilitates Small Business Enterprise (SBE) and Disadvantaged Business
Enterprise (DBE) goals. Works to develop and maintain IT asset request
and approval, selection, and redeployment processes.
business processes using a structured approach. Communicates clearly,
both verbally and in writing, to both technical and non-technical audiences to
inform the user community, management, and peers of the work being
- Works with
other team members to determine which products are included in the hardware and
software catalogs. Reviews End User License Agreements (EULAs) to
determine whether or not the City can use a free version of a software or must
pay for a commercial version.
in defining processes for acquisition of IT assets in the most cost effective
and productive manner. Places orders for IT assets from approved
and administers contracts to include monitoring performance to ensure contract
deliverables are received; authorizes payments; oversees invoicing and final
contract close out; maintains chain-of-custody until IT assets are transferred
to appropriate staff.
hardware and software purchases align with City standards and in accordance
with approved policies and procedures.
with internal business partners to forecast needs, discuss purchases, and
assess product needs. Analyzes needs to determine potential savings,
improve product quality, and maintain overall cost competitiveness of hardware,
software, and service.
and facilitates a variety of meetings (kick-off, reporting, vendor performance
issues, etc.). Performs p-card reconciliation and understands and follows
City purchase order and p-card policies and procedures.
At least 1 year in procuring information technology hardware and software
systems based on industry best practices
PLEASE NOTE: Resumes
AND Cover Letters must be uploaded as a PDF or Word document to be considered.
Failure to upload your Resume AND Cover Letter as ONE Document in the
application will be considered an incomplete application.
Please ensure your
application contains the required materials prior to submission.
Applicants who meet the minimum qualifications will be
evaluated on the education and work experience in their employment profile and
the responses to their supplemental questions. The highest scoring
applicants will be invited to participate in a virtual oral board
Virtual Oral board interviews will be held the week of September 11, 2023, via Microsoft Teams
of all examination processes, the highest scoring applicants will be placed on
the Civil Service Employment List. An applicant's ranking on the Civil
Service list will be based on their final score which will be calculated
- 10% of your
training and experience
- 90% of your
rating for oral board
This recruitment will establish a civil service list that
will be utilized to fill vacancies occurring within the next 6 months.
Veterans, Native American, or Disability preference
points will be added to the final score for those that are placed on the Civil
Service Employment List. If you qualify for preference points as outlined
in the Employment Profile, you must provide a copy to the HR facilitator prior
to your Oral Board interview. The DD 214 must be a copy that indicates
characterization of service.
If you need Americans with Disabilities Act-related
accommodation during the testing process, please email Diane.Webster@tucsonaz.gov
at least 48 hours prior to the evaluation.
encouraged to print this bulletin because it contains important dates and
information that will not be available online once this position closes.
Communications throughout this process will be sent via email exclusively so
please ensure your browser accepts emails from email@example.com and check your
email account regularly; this may include your junk box/spam filter. Failure to
respond or follow instructions will result in disqualification.
Pre-employment Medical Testing Requirements
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.