Customer Service Division

Recruitment #2305-0455-002


Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service. Our employees are proud stewards of our community’s most precious natural resource, working to embody the utility’s motto of “Pride In Service.”

Tucson Water is an employee-focused organization with a highly regarded reputation in the water industry. Our Customer Service Division seeks an experienced and innovative Advanced Metering Infrastructure (AMI) Project Manager (PM). Under the direction of the Customer Service Administrator, the PM will provide superior customer service and oversight for AMI field system implementation and support. 

The PM will coordinate and manage AMI installations throughout the service area. The AMI project will change the engagement between the utility and our community. The successful candidate will have exceptional skills in managing AMI or equivalent projects while demonstrating successful interpersonal relations with stakeholders, vendors, consultants, and cross-functional teams.

Currently, this is a hybrid/telecommuting position where a portion of the work may be completed virtually, based on specific work tasks. This model may change based on future business needs.

The successful candidates will enjoy the opportunity to work from home while abiding by the Department's specific policies and the terms and guidelines set forth in the City of Tucson’s Telecommuting Administrative Directive 2.01-19 to include: 

      • Must have a minimum of 50 Mbps to connect to the Internet
      • Shall designate and maintain a dedicated workspace that is quiet, clean, and safe, with adequate lighting and ventilation


      The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:

      • Medical: Choice between a high deductible plan (HSA or HRA), or Network plan
      • Dental: Choice between a national dental PPO and a local dental HMO
      • Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK
      • Life: City-paid coverage for you & dependents, plus option to buy more
      • Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability
      • Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned
      • Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars
      • Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, and more


      Your Security and Future

      • Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably
      • Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan
      • Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree
      • Back-Up Care: Care for your loved ones when your regular care is unavailable


      Your Peace of Mind

      • Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA
      • Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
      • Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment
      • Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving

      For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot

      General Description

      Manages complex projects and coordinates experts from different fields for the duration of each project. Prepares forecasts of needed funds, assists in developing and implementing project budgets, and monitors expenditures.

      Essential Functions

      The essential duties include but are not limited to:

      • Responsible for all aspects of a project, including budgets, scope management, installations, warehousing, training, etc.
      • Accountable for ongoing communication with the project team and managing vendors and contractors.
      • Previous experience with Advanced Metering Infrastructure, AMI, technologies, and large-scale IT program implementation.
      • Proven work history in establishing and implementing the strategic policy direction for the AMI program development and execution, including lifecycle planning, sustainability planning, and business process redesign.
      • Ability to manage program teams, including internal staff teams, system implementation consultant teams, plus extensive extended subject matter expert teams with cross-functional responsibilities.
      • Possess strong strategic planning skills to plan and implement business solutions aligned with business division objectives, market direction, and technology trends.
      • Ability to communicate with leaders and decision makers with varying perspectives.
      • Advanced knowledge of technology solutions for large-scale public entities.
      • Experience conducting business systems analysis.
      • Proven written and oral presentation skills.
      • Lead planning for organizational change efforts including business process redesign and staffing changes with significant impact on workforce development and succession planning.
      • Ensure application programming interfaces are completed with the new Customer Information System.
      • Communicate effectively about the AMI program to stakeholders.
      • Familiar with the meter to cash cycle, and utility business practices.
      • Manage risks, issues, and implementation plan to ensure high-quality implementations.
      • Provide project governance and provide required project documentation.
      • Manage project financials and create management financial tracking and reporting.

      This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work performed by individuals assigned to this position.

      Minimum Qualifications

      Minimum Education Level & Type: Bachelor's Degree

      Minimum Experience Qualifications: At least 3 years managing complex projects and coordinating experts from different fields

      Valid and Unrestricted Class D - Driver's License

      An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of this position, may be considered.

      Preferred Qualifications

      The successful candidate will possess a strong knowledge of project management techniques, WBS (work breakdown structure) development, and coordination of people and resources. As well as experience in the areas listed below:

      • Demonstrated experience in implementation of enterprise application projects
      • Specific experience with Automated Meter Reading Systems (AMR)
      • Experience migrating AMR to Advanced Meter Infrastructure (AMI) technologies
      • Experience managing AMI vendors and Service Level Agreements (SLAs)
      • Experience in deployment of meter programs
      • Familiarity with meter reading schedules and billing functions

      Selection Plan

      **You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**

      All applicants will be required to submit a resume under the "Resume" tab as part of the online application, as your resume will be reviewed and scored during the testing process.  Please ensure your application contains the required resume prior to submission. 

      Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board Interview.

      • Oral Board Interviews will be held June 14, 2023

      Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant’s ranking on the Civil Service Employment List will be based on their final score which will be calculated as:

      • 10% of the rating for education and work experience 
      • 90% rating for the Oral Board Interview

      This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months. Post list hiring interviews may be conducted prior to final selection.

      Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Roxie.Escarcega@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.  

      If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie Escarcega at (520) 837-2138 at least 48 hours prior to the evaluation.


      Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter.  Failure to respond or follow instructions may result in disqualification.

      Pre-employment Medical Testing Requirements


      Bulletin Footer

      To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

      The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

      Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

      Click on a link below to apply for this position:

      Fill out the Supplemental Questionnaire and Application NOW using the Internet.