PUBLIC SAFETY COMMUNICATIONS MANAGER

     The position of PSCD Manager is an exciting opportunity for a self-motivated forward thinker who enjoys a challenging, fast-paced work environment. Candidate must be an open-minded leader with strong interpersonal skills, capable of operating and overseeing the operations of a Public Safety Answering Point (PSAP). PSCD is a consolidated facility with Police and Fire dispatch, in the midst of a cultural transition.  A successful Manager is innovative and seeks creative solutions for continuous improvement of operations.

Assists in the management, coordination, and continued improvement of the work within the Public Safety Communications Department which is a twenty-four hour, seven-days-per-week operation. This position is responsible for overseeing the day-to-day operations and technical support as related to operations for 911 operations, dispatching services, information technology systems and employee development and strategic planning.

Regularly directs or supervises the work of at least two full-time supervisor level employees. Manages, plans, organizes, and directs the department’s operational activities within a functional work unit to include 911, Dispatch, Career Development and Strategic Planning, and Information Systems

Supervises daily emergency communications operations and the work of subordinate supervisors. 

Serves as a mentor to employees and establishes and maintains career development tracks. 

Plans, organizes and coordinates training programs. 

Functions as the department liaison with the City's Information Technology Department. Responsible for the oversight and function of all technology required to provide services to the public dispatch services to customers.

Ensures the security and operational integrity of the department. 

Serves as a project manager and completes special projects assigned by department leadership. 

Coordinates the acquisition, installation, and upgrade of communications equipment and software in the communication center's primary and backup location. 

Assumes on site Incident Command during significant events related to emergency responses in field operations or during times of critical infrastructure/system failures. 

Prepares and presents public relations and educational information regarding department operations and responds to requests for information from agency representatives and the public. 

Minimum Education Level & Type: Bachelor's Degree or equivalent experience

Minimum Experience Qualifications: At least 5 years in emergency communications or closely related public safety field with at least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area. 

"Lead" is defined as leading at least 1 full-time FTE n a work unit. It does not include leading projects, departments, contractors, interns, etc. 

"Supervisory" is defined as having supervised at least 1 full-time FTE.

An equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this position may be considered.

Completion of ICS Courses APCO and NENA courses.

Additional two years of experience as a supervisor in Public Safety Answering Point (PSAP).

PLEASE NOTE: As part of the online application process all applicants are required to submit their resume under the "other" tab or email the document to PSCD_HR@tucsonaz.gov PRIOR to the close date and time of the job posting.  Please ensure your application contains the required documents prior to submission. Applications received without a resume will be considered incomplete and will NOT receive further consideration.    

 Applicants who successfully complete an employment application and meet minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an in basket exercise and Oral Board Interview occurring on the same day.

§  In Basket Exercise and Oral Board interviews: Week of July 16, 2023

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List to be used to fill vacancies occurring within the next six months. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

· 10% Education and Experience

· 35% In Basket Exercise

· 55% Oral Board Interview

Hiring interviews may be conducted.     

The candidate selected for hire from the Employment List may be subject to the following:  

 An extensive background investigation, including local, state and national criminal and fingerprint checks, personal and professional references, medical pre-employment testing, polygraph, and psychological evaluation.

Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant evaluations must contact Antigone Ibrahim at (520) 343-9202 at least 48 hours prior to the particular evaluation.

Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List.  If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Oral Board interview or email it to PSCD_HR@tucsonaz.gov. Copies of DD214s must reflect a characterization of service.

Applicants requiring an accommodation in accordance with the American with Disabilities Act for any of the applicant evaluations must contact Derrick Snyder at 520.837.4165 at least 48 hours prior to the particular evaluation.

You are highly encouraged to print and save this bulletin as a PDF, because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

CONTACTS: Communications throughout this process will be sent via email exclusively to please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions will result in disqualification.

None

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Incidental

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No