Recruitment #2303-1462-001


                                                ***GRANT FUNDED***

The City of Tucson's Housing First Program is looking for a dynamic individual to join the Housing First team as part of the Housing Emergency Action Response Team (HEART).  This exciting opportunity will supervise HEART navigation staff, implement and manage direct service delivery to those experiencing homelessness and in housing in addition to other supervisory functions.  The position will collaborate with City departments, State, County and Non-profit partners for resource and program sharing and communicate regularly with leadership regarding programmatic, budgetary and staff needs for this important program for our community.

If you are interested in making a difference in our community this may be the job for you!

General Description

Supervises personnel involved in community development projects in the areas of public services, public facilities, economic development and housing. Manages client cases and monitors project grants and budgets.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.

Coordinates and manages Community Services projects, programs and grants by designing projects with the help of other departments and personnel, identifying project needs, identifying existing and potential partners, coordinating the acquisition of resources, scheduling timelines, maintaining records, preparing grant applications, reviewing proposals, developing and monitoring contracts, reviewing work activities and project status, reviewing and authorizing changes, developing and organizing surveys, compiling and analyzing data, reviewing and coordinating the preparation of documents and reports and conducting meetings and workshops.

Manages cases by determining client eligibility, translating English and Spanish as required, assembling bid packages and contracts, identifying and resolving problems, securing funds and resources, coordinating with vendors and outside agencies, maintaining records, processing payments, preparing reports, providing direction and assistance to clients and monitoring applications and waiting lists. Manages public relations by assisting with neighborhood and community events, and providing information to government agencies and the general public.

Administers the financial management system, serves as the computer network administrator, develops newsletters and serves as the webmaster.


Supervise navigation staff in the Housing First program

Work with City departments on coordination of Housing First program service delivery

Colaborate with County, State and nonprofit partners on program and service utilization

Train direct service staff on data entry, reporting and data integrity of Homeless Management Information System (HMIS)

Train direct service staff in best practices for housing and direct service delivery

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 3 years of experience in managing community service projects  

Preferred Qualifications

  • 2 years or more of experience in direct supervision of housing, outreach, and navigation staff
  • 2 years or more of experience in unsheltered homeless and housing service delivery with a housing first approach
  • Advanced Microsoft Office Skills (Word/PowerPoint/Excel/Outlook)
  • Housing program management and implementation experience
  • Prior experience working with homeless and supportive housing populations using a harm reduction approach

Selection Plan



As part of the online application process all applicants are required to submit a resume under the "Resume" tab along with a Cover Letter. The system will allow you to upload one document so you will want to scan both your cover letter and resume' into one document for uploading purposes. Resume's and Cover Letters may also be sent via email to  Please ensure your application contains the required resume and cover letter prior to submission, or email both to the email address above prior to submission. If submitting via email, please indicate "HEART PROJECT SUPERVISOR" in the subject line.  Applications received without a resume and cover letter will be considered incomplete.

The cover letter may not exceed two typed pages and must address each the following: 

-  What specifically about this position interests you and what makes you an ideal candidate for the position?

-   Describe your prior experience with HUD homeless assistance programs including the Continuum of Care Program and any prior experience with the Tucson Pima Collaboration to End Homelessness. 

-   Describe your prior experience managing community coalitions and/or community level strategies to address homelessness or similar complex challenges. 

-   Describe any education, training, and/or certification you have completed or are in the process of completing related to homelessness and homeless programs. 


 Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions, as well as their resume and cover letter. 

 The highest scoring applicants will be invited to participate in an oral board interview.

    • Top scoring applicants from the T&E and written assessment will be invited to participate in a virtual Oral Board Interview. 

**It is important to note that the City of Tucson uses Microsoft Teams for its Virtual Oral Board Interviews. Please ensure that you have access to this software application, and a working camera as you will be required to appear on camera for the Oral Board portion of this recruitment.

Oral board interviews will be held virtually through Microsoft Teams on:

 Tuesday, April 4, 2023 

Hiring interviews may be conducted.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:  

15% of your rating for Training, Education, Work Experience 

15% of your rating for Submitted Resume and Cover Letter Review 

70% of your Oral Board Interview   

This recruitment will establish a civil service list that will be utilized to fill vacancies in Housing & Community Development Department within the next 6 months. 

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process.  The DD 214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Neil Nickol by email at or by phone at (520) 837-6947 at least 48 hours prior to the evaluation.


You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.