HR Analyst

Recruitment #2302-1030-001


The City of Tucson Benefits and Wellness team is seeking an objective, analytical, customer-focused individual to provide technical support in the delivery of the City of Tucson's self-insured medical program, ancillary insurance programs, and wellness programs.  The ideal candidate will be a strong critical thinker with the ability to synthesize, analyze and summarize data from multiple sources. 

The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:
  • Medical: Choice between a high deductible plan (HSA or HRA), or Network plan
  • Dental: Choice between a national dental PPO and a local dental HMO
  • Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK
  • Life: City-paid coverage for you & dependents, plus option to buy more
  • Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability
  • Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned
  • Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars
  • Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, and more
Your Security and Future
  • Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably
  • Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan
  • Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree
  • Back-Up Care: Care for your loved ones when your regular care is unavailable
Your Peace of Mind
  • Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA
  • Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
  • Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment
  • Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving
For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit:

General Description

This position provides operational support for the City's insurance and wellness programming by working in multiple systems and programs, including Workday, Microsoft Office 365 (Word, Excel, Powerpoint, Teams), and a variety of vendor employer portals. The position involves reviewing and processing requests and documents relating to daily benefit operations. Internal and external customers include the City's approximately 8,000 combined employees and retirees, cross-functional areas within the City, and outside vendors.  

Essential Functions

Assist customers with benefits-related questions and concerns via phone, email, chant and in-person

Monitor, verify, and reconcile enrollment and financial data from and between various sources

Allocate expenses appropriately within various data systems

Act as enrollment system administrator, working closely with vendor to ensure accurate and smooth operations and setup

Assist with construction of requests for proposals; evaluate vendor responses, and provide recommendations regarding vendor selection

Assist with implementation of new systems, program offerings, processes and procedures; evaluate and document processes and procedures, and make recommendations regarding opportunities to improve standards and efficiencies

Construct and conduct benefits-related employee surveys; analyze and report on responses

Create and deliver presentations

Optimize employee and retiree understanding of benefits by conducting meetings and presentations, preparing written and graphic communications, and responding to requests

Ensure compliance with regulatory requirements

Process monthly billings and prepare vouchers for payment

Serve as contact for plan vendors and third-party administrators; coordinate transfer of data to external contacts for services, premiums and plan administration; evaluate and resolve data issues

Maintain employee benefit files and benefit databases; audit benefits-related payroll results for accuracy and work with payroll team to resolve issues

Update job knowledge by participating in educational opportunities and reading professional publications

Handle difficult situations with diplomacy, good judgment, and professionalism; exercise global and cultural awareness

Maintain confidentiality throughout all communications and data interactions

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 1 year of experience in human resources management

An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this position may be considered.

Preferred Qualifications

  • Prior benefits administration experience
  • Demonstrated knowledge of HR, Benefits, and applicable federal and state laws and regulations
  • Expertise in Microsoft Excel and Word 
  • Experience with Workday or similar software
  • Experience in handling sensitive, confidential information

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile, their resume and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview. 

  • Virtual Oral Board Interviews will be held March 7, 2022

An applicant's placement on the list will be based on their final score which will be calculated as:

  • 20% of your rating for Training and Experience
  • 80% of your Oral Board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you may bring a copy of your documentation on the date of your oral board interview.  The DD214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email  at least 48 hours prior to the evaluation.


Communication throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.