INTERN - Organizational Development Office

Technological Intern

Recruitment #2301-2010-004



Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. We are recognized internationally as a leader in water conservation, sustainability, and service. Our team members are proud stewards of our community’s most precious natural resource, working to embody the utility’s motto of “Pride in Service”.

The Business and Organizational Support Services (B.O.S.S.) Division provides a variety of services for the business operations of the utility including financial management, forecasting, rate development, as well as organizational development services.

The Organizational Development Office (ODO)) supports initiatives related to training, processes, technology, and business intelligence. We are currently leading two major initiatives in training and process improvement. We are also piloting the creation and use of business intelligence data, including internal key performance metrics and external benchmarking.

We are looking for an energetic individual to join our team. Candidates should have an interest in how organizations work and how people, processes, and technology interact to produce business results. Capacities for research, data-analysis, problem-solving, and working in teams are also valuable.

Potential for hybrid telecommuting where a portion of the work may be completed virtually based on specific work tasks. Successful candidates will enjoy the opportunity to work from home while abiding by the Department’s specific policies and the terms and guidelines set forth in the City of Tucson’s Telecommuting Administrative Directive 2.01-19 to include:

• Must have a minimum of 50 Mbps to connect to the internet.

• Shall designate and maintain a dedicated workspace that is quiet, clean, and safe, with adequate lighting and ventilation.

This is a non-permanent position. It is designed and intended to provide entry level work experience for students who meet the minimum qualifications.

General Description

Provides general support to the Organizational Development Office including:

Research support for project managers.

Administrative support for internal learning system.

Essential Functions

Conduct research on training resources and content that can be included in our training and development framework.

Collaborate with ODO team members to develop a Training Intranet Page.

Support process improvement efforts throughout the utility.

Research best practices in developing Key Performance Indicators and Benchmarking.

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work performed by individuals assigned to this position.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: No Experience

Special Job Requirements

Must have junior or senior standing and be enrolled in a four-year degree program or be enrolled in the last semester of a two-year degree program, or be enrolled in a graduate program, or be enrolled in college-level coursework and have special, measurable technical skills.

Must have a letter of recommendation from an instructor at the educational institute in which they are currently enrolled.

Must have a current cumulative GPA of at least 2.5. Students may submit copy of last grade report with cumulative GPA.

Must be able to work a minimum of 20 hours per week during regular business hours and up to 40 hours a week during the summer and school breaks.

Must maintain the required hours for full-time student status and be in good academic standing.

• Scheduling of work hours and assignments should be made taking into consideration that Student Interns are students first and employees second.

Preferred Qualifications

Pursuing a bachelor’s degree in Business Administration, Public Administration, Management Information Systems, or a closely related discipline with an expected graduation date of May 2023 or later.

Experience either through coursework or employment related to organizational development.

Possess functional knowledge of Microsoft Office products particularly Microsoft Excel.

Be able to work independently as well as in a team environment.

Selection Plan

To be considered for this internship opportunity, submit your cover letter, your resume detailing your current enrollment as an active college or university student currently participating in a program of studies including business administration or public administration and a copy of your current transcripts via email to:

Valerie Bencomo, HR Technician


Phone: 520-837-2136

Subject line must read: Business Administration Internship – O.D.O. Training

After a review of cover letters and resumes, qualified applicants will be invited to participate in a panel interview the week of March 6, 2023.


Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from and check you email account regularly; this may include your junk box/span filter. Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements


Bulletin Footer

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.