Recruitment #2301-0314-001


The City of Tucson Business Services Department's Risk Management Office is seeking a highly competent Claims Adjuster.  This position reports to the Liability Claims Manager and is responsible for processing all levels of liability, property and automobile claims.

The ideal candidate must be analytical, detail-oriented and experienced in claims investigations with the ability to negotiate and settle claims.  Providing excellent customer service results is an absolute quality of the successful candidate.

General Description

Performs work in the administration of liability, property and automobile claims program within a self-insured public entity organization.

Essential Functions

Ensures timely and quality activities to respond to the needs of the city, community, department, and unit.

Determines priorities of assigned workload, monitors levels of resources, establishes timelines, assigns outside work (when required), monitors progress, recommends changes and suggestions, corresponds with claimant and required insurance company and attorneys, reviews and reconciles consultant and contracted vendor reports and estimates, submits completed projects with substantiated documentation and recommendation to the risk manager for final payment approval.

Conducts and manages all investigations of accidents, incidents, or other occurrences involving city property, vehicles or personnel resulting in third-party personal injury or property damage. May interview principals and witnesses to obtain the facts of the incident; assembles all necessary evidence, including interviews, reports, site investigations, photographs and all drawings prior to deciding on the claim.

Processes liability and subrogation claims utilizing an electronic claim administration system. Documents the electronic file with claim activity and processes payments to vendors and claimants.

Negotiates and prepares claims settlements and determines City liability based on evaluation of injuries, medical reports, bills, estimates, and related facts. Denies claims when investigation reveals they are unsubstantiated.

Assists in litigation management by preparing files with required forms, exhibits and reports. Participates in negotiation settlements up to authority limit with claimants and attorneys with recommendation for final approval by the city Risk Management Administrator and/or City attorney.

Ensures work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements. Responds to emergency call- out situations and provides service during nights or weekends as required.

Minimum Qualifications

Minimum Education Level & Type: Bachelor’s Degree

Minimum Experience Qualifications: At least 5 years multi-lines claims investigation and adjusting

Preferred Qualifications

In addition to the minimum qualifications identified above, highly desirable qualifications include:

  • Certification as Chartered Property Casualty Underwriter (CPCU)
  • Certification as Associate in Risk Management (ARM)
  • Certification as Associate in Claims (AIC)
  • Licensed Arizona Insurance Adjuster
  • Public sector (State, County, City) claims adjusting experience
  • Bilingual    

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile, their resumes, and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in the oral board interview.  

  • In-person Oral Board Interviews to be held February 06, 2023 at City Hall.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 10% of your rating for education and work experience
  • 15% of your resume
  • 75% of your oral board interview   

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the Oral Board Interview. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Curtis Rohlfs at Curtis.Rohlfs@tucsonaz.gov at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.