311 CALL TAKER
|Date Opened||1/13/2023 12:01:00 PM|
|Close Date||1/29/2023 11:59:00 PM|
|HR Analyst||Derrick Snyder|
|Salary||$15.60 - $19.04/hour In Accordance with Administrative Directives|
|Department||Public Safety Communications Department|
|Job Type||Open to All Applicants (External, Internal)|
|HR Tech||Antigone Ibrahim|
Public Safety Communications Customer Service Representatives will be trained to answer and respond to 311 calls and provide a single point of contact for all non-emergency City services
§ This is a very rewarding and satisfying career for many, as it provides a way to help others in our community.
§ The department is a 24/7 operation and incumbents will be required to work rotating shifts, weekends and holidays. Overtime will be required as necessary.
§ Incumbents will provide customer service to citizens related to non-emergency City services.
§ Medical: Choice between a high deductible plan (HSA or HRA), or Network plan
§ Dental: Choice between a national dental PPO and a local dental HMO
§ Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK
§ Life: City-paid coverage for you & dependents, plus option to buy more
§ Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability
§ Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned
§ Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars
§ Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, more
§ Pension: Generous pension plans that help employees retire more comfortably
§ Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan
§ Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree
§ Back-Up Care: Care for your loved ones when your regular care is unavailable
§ Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA
§ Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
§ Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment
§ Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll deducted charitable giving
Public Safety Customer Service Representatives provide customer service to citizens related to non-emergency City services. Incumbents will be required to work rotating shifts, weekends and holiday hours.
Customer Service Representatives provide customer service to citizens related to a variety of issues. Some departments are a 24/7 operation and incumbents will be required to work rotating shifts, weekends and holidays others are during normal business hours.
Examples of essential duties may include but are not limited to:
§ Provides customer service by answering telephones, providing information, processes applications for service, responding to service requests, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with field personnel and other city departments.
§ Performs clerical duties by preparing and maintaining files, records and logs, picking up and distributing mail, maintaining, and ordering supplies, entering and correcting information in the computer system, completing, distributing, and processing work orders, transcribing documents, processing timecards and payroll, maintaining schedules and calendars, preparing travel orders, correspondence, purchase orders, and various reports and forms, processing various customer billings, copying, faxing, accepting deliveries, and notifying appropriate staff.
§ Provides information and responds to inquiries regarding city programs and services.
§ Relays calls of an emergency nature to 9-1-1 public safety communication personnel.
§ Utilizes maps for research and to dispatch non-emergency calls to various city departments
§ Handled and resolves internal and external customer complaints or inquiries including follow-up both written and verbal.
§ Maintains confidentiality enters data; performs clerical duties, completes projects and training.
§ Performs related duties such as: processing reservations and training requests, inputting, processing, and issuing permits, licenses, and applications, assigning cases, inspecting, and cutting film, receiving and processing plans, certifying truck weights, accepting and sorting household and automotive wastes, ordering garbage and recycling containers, translating as necessary, coordinating training classes, maintaining parking administration waiting lists, tickers, payments and permits and maintaining vending machines.
§ This class performs related duties as assigned. The duties listed above are intended only as general illustration of the various types of work that my be performed. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.
Minimum Education Level & Type: High School Diploma or G.E.D. Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment
As part of the online application process all applicants areto submit their resume under the "other" tab or email the document to email@example.com prior to the close date of the job posting. Please ensure your application contains the required documents prior to submission.
Applicants who successfully complete an employment application and meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. Applicants will then be asked to complete a online typing and practical test.
The highest scoring applicants will then be invited to participate in an Panel Board interview.
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
· 10% of the rating for education and work experience
· 40% of the rating for the practical test
· 50% of the rating for the panel board interview
Hiring interviews may be conducted.
Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Oral Board interview or email it to PSCD_HR@tucsonaz.gov. Copies of DD214s must reflect a characterization of service.
Applicants requiring an accommodation in accordance with the American with Disabilities Act for any of the applicant evaluations must contact Derrick Snyder at 520.837.4165 at least 48 hours prior to the particular evaluation.
Non-NIDA Drug Test, Long Form Hearing test and physical
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|