PUBLIC SAFETY COMMUNICATIONS SPECIALIST II - TRAINEE

Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, hot lines, Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.  

Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services.  

Identifies and dispatches closest, most appropriate, response units using multiple data sources. Documents critical event information and communicate with public safety units via Computer Aided Dispatch (CAD) system. Supports field operations via trunked radio communications.  

Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system   Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction.  

Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards.

Additional Fire and EMS Radio Dispatch Duties include:   Resource selection, routing and radio announcement related to dispatch of emergency responders.  Supports Fire and EMS units and facilitate hospital communication using telephone and/or radio.  

Additional Police Dispatch Duties Include:   Oversees public safety units. location and activity through various computer visual displays. Provides vigilant safety and welfare support to include the dissemination of criminal justice information  

Coordinates response between patrol officers, detectives, Air Support, SWAT, Hostage, Service Dog, and Crime Scene units, as well as units from outside agencies.  

Utilizes comprehensive knowledge of local geography   Researches analytical data to supplement response related information and on-scene awareness. 

Marginal:

Maintains confidentiality; enters data; performs clerical duties; completes projects and training; reviews and recommends updates to policy.  

Performs work in rotating shifts including weekdays, weekends, holidays, days, evenings, nights often in a non-traditional work week schedule.

This class performs related duties as assigned. The duties listed above are intended only as general illustration of the various types of work that may be performed. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.  

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.