Dispatch Lateral Transfer
Recruitment #2209-6368-001
Date Opened | 9/9/2022 12:01:00 AM |
---|---|
Close Date | 11/7/2022 11:59:00 PM |
HR Analyst | Derrick Snyder |
Analyst Phone/Email | 520.837.4165 / Derrick.Snyder@tucsonaz.gov |
Salary | Hiring salary: $23.00-25.50/hour DOE **In accordance with Administrative Directives** |
Salary Grade | 104 |
Department | Public Safety Communications Department |
Job Type | Open to All Applicants (External, Internal) |
Employment Type |
Full-Time
|
HR Tech | Antigone Ibrahim |
The Public Safety Communications Specialist
(PSCS) II - Lateral Trainee Police/Fire/EMS Dispatch hiring salary for
external applicants ONLY will range from $23.00 - $25.50/hour depending on
experience, training, and certifications.
As a Public Safety Communications Specialist
II - Trainee you will perform radio dispatch and support functions for the
Police Specialty or Fire/EMS Specialty. You will also be trained to answer,
assess and route emergency 9-1-1 calls for Police, Fire and EMS
specialties.
Applicants please consider the following job
elements before submitting an application:
· This is
a very rewarding and satisfying career for many, as it provides a way
to help others in our community.
· The training process consists of
both classroom and live call taking, it can range from six (6) months to
twelve (12) months. It requires a high level of commitment and time
dedication.
· The probation period is 12 months.
· The
department is a 24/7 operation and incumbents will be required to
work rotating shifts, weekends and holidays. Overtime will be required as
necessary.
· The department follows a 2-week
pay period schedule which follows a rotation of four (4) 12-hour
shifts (work week 1) and three (3) 12-hour shifts (work week
2).
· Incumbents will answer highly sensitive
calls and receive confidential information.
· Upon successful completion of training,
individuals will be promoted to a Public Safety Communication Specialist
II
The City of Tucson offers a wide range of
generous benefits for eligible employees. Some of those benefits include:
· Medical: Choice between a high
deductible plan (HSA or HRA), or Network plan
· Dental: Choice between a national
dental PPO and a local dental HMO
· Vision: Coverage for annual eye exam
and glasses or contacts, plus LASIK
· Life: City-paid coverage for you &
dependents, plus option to buy more
· Long-Term Disability: Income
replacement of up to 60% of your base salary in the event of a qualifying
disability
· Employee Assistance Program: Enhance
your wellbeing when life doesn’t go as planned
· Flexible Spending: Pay for qualified
health and dependent care expenses using pretax dollars
· Colonial Voluntary Benefits: Financial
help in the event of cancer, hospitalization, accident, more
Your Security and Future
· Pension: Generous pension plans that
help employees retire more comfortably
· Deferred Compensation: Save more toward
a comfortable retirement with a 457(b) plan
· Training & Tuition Assistance:
Pursue your dream through internal training or financial help toward a degree
· Back-Up Care: Care for your loved ones
when your regular care is unavailable
Your Peace of Mind
· Paid Parental Leave: Six (6) weeks paid
leave when you welcome a child, plus other generous leave policies for FML,
Medical and USERRA
· Paid Time Away: New hires enjoy 37 days
of paid time off in the first year, with time increasing steadily thereafter
(In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and
11 paid holidays)
· Employee Discounts: Generous discounts,
ranging from car rentals to computers, gifts to groceries, electronics to
entertainment
· Social Connectedness: Forge connections
with the community we serve through paid volunteerism and payroll-deducted
charitable giving
For a full description of benefits offered to
eligible employees, or to inquire further about the City of Tucson's benefits
options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot
A Public Safety Communication Specialist II- Lateral Trainee
learns to perform the full scope of duties of a City of Tucson PSC Specialist
II through a structured on-the-job training program. This position will learn
to monitor radio activity and dispatch calls for service to the Police or Fire
Department. This classification will also learn to assess emergency 911 and
Public Safety Answering Point (PSAP) communication requests for service for
both Police and Fire/EMS specialties under the guidance of experienced
Communications Staff.
This classification is a civilian trainee that works in the Public
Safety Communications Centers. Training is provided in-house and may take up to
one (1) year, additional training may be required to reach full performance.
Employees in this class may progress by noncompetitive promotion to the
classification of Public Safety Communication Specialist II after successful
completion of training and satisfactory performance.
Answers, evaluates, and prioritizes incoming and outgoing
telephone calls including but not limited to emergency 911, administrative, hot
lines, Telecommunication Device for the Deaf (TDD), hospital, City departments,
partner agencies, and general public inquiries.
Answers multi-line telephone for emergency assistance; asks
questions to determine caller's need and location; verifies and obtains event
information; provides instructions pre-arrival of law enforcement, Fire, and/or
EMS services.
Identifies and dispatches closest, most appropriate, response
units using multiple data sources. Documents critical event information and
communicate with public safety units via Computer Aided Dispatch (CAD) system.
Supports field operations via trunked radio communications.
Performs interactive law enforcement, fire, and medical
communication duties with members of the public and users of the 911 system
Interacts with 911 centers/PSAPs in the region to facilitate and
coordinate public safety emergency response for public safety services; transfers
calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from
and to multiple sources/resources based on published protocols and defined
standards.
Additional Fire and EMS Radio Dispatch Duties include:
Resource selection, routing and radio announcement related to dispatch of
emergency responders. Supports Fire and EMS units and facilitate hospital
communication using telephone and/or radio.
Additional Police Dispatch Duties Include: Oversees public
safety units. location and activity through various computer visual displays.
Provides vigilant safety and welfare support to include the dissemination of
criminal justice information.
Coordinates response between patrol officers, detectives, Air
Support, SWAT, Hostage, Service Dog, and Crime Scene units, as well as units
from outside agencies.
Utilizes comprehensive knowledge of local geography.
Researches analytical data to supplement response related information and
on-scene awareness.
Marginal:
Maintains confidentiality; enters data; performs clerical duties;
completes projects and training; reviews and recommends updates to policy.
Performs work in rotating shifts including weekdays, weekends,
holidays, days, evenings, nights often in a non-traditional work week schedule.
This class performs related duties as assigned. The duties listed
above are intended only as general illustration of the various types of work
that may be performed. Job descriptions are subject to change by the City as
the needs of the City and requirements of the job change.
Minimum Education Level & Type: HS Diploma or GED
Minimum Experience Qualifications: At least 1 year dispatching at a law enforcement agency
or fire/EMS department, answering calls in a high call volume setting in a timely manner, and assessing their level of importance.
Ability to type 45 net
words per minute (WPMN)
Experience working as a Police or Fire/EMS
emergency 911 operator or dispatcher
Fluent in more than one language
Applicants who meet the
minimum qualifications will be evaluated on their education and work experience
in their employment profile and the responses to their supplemental
questions.
Applicants who have not completed the
background application will not move forward in the recruitment, and all
applicants must meet Arizona Criminal Justice Information Systems (ACJIS)
standards.
Upon completion of all examination processes,
the highest scoring applicants will be invited to participate in a practical
exam and oral board interview (which will be held either virtual [Microsoft
teams] or in-person):
· 10% of your rating for education and
work experience
· 20% of your rating for practical exam
· 70% of your oral board interview
Practical and Oral Board Interviews dates to
be determined.
Hiring interviews may be conducted.
Background Process
The candidates selected for hire from the
Employment List will be subject to the following: An extensive background
investigation, including local, state and national criminal and fingerprint
checks, medical pre-employment testing, and polygraph may be conducted.
This recruitment will establish a civil
service list that will be utilized to fill vacancies occurring within the next
6 months.
Veterans, Native American, or Disability
preference points will be added to the final score for those that are placed on
the Civil Service Employment List. If you qualify for preference points
as outlined in the Employment Profile, you must upload your documentation as
part of the application process or email it to PSCD_HR@tucsonaz.gov.
The DD 214 must be a copy that indicates
characterization of service. If you are in need of Americans with
Disabilities Act-related accommodation during the testing process, please
call Derrick Snyder at (520) 837-4165 at least 48 hours prior to the
evaluation.
You are highly encouraged to
print this bulletin because it contains important testing dates and information
that you will need to refer to later, and it will not be available after the
closing date. Additionally, communication during this process will be sent via
email, so please ensure your browser accepts emails from jobs@tucsonaz.gov and
check your email account regularly.
Failure to respond or follow
instructions may result in disqualification.
Long Audio Test Non-NIDA
Drug Test
To ensure accurate payroll information for tax purposes, the
successful candidate will need to provide their original Social Security Card
or original letter from the Social Security Administration with their social
security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only -
US citizens or nationals and non-citizens with valid work authorization -
without discrimination. Federal immigration laws require all employers to
verify both the identity and employment eligibility of all persons hired to
work in the United States. In its efforts to meet the law's requirements, the
City of Tucson participates in the E-Verify program established by the
Department of Homeland Security (DHS) and the Social Security Administration
(SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving
benefits from the Tucson Supplemental Retirement System who are considering
reemployment with the City should be aware that pursuant to Section 22-37(g) of
the Tucson City Code, retirement benefits shall be suspended during the period
of reemployment with the City of Tucson unless you have been separated at least
twelve consecutive months before returning to work AND you return to a non-permanent
employment classification. Creditable service does not accrue during any
reemployment period.