INFORMATION TECHNOLOGY ANALYST

Recruitment #2204-0748-001

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Introduction



The City of Tucson values the safety of our employees, our residents, our community, and our visitors.  In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.

The City of Tucson Information Technology (IT) Department is seeking a qualified and dedicated IT professional to provide excellent customer service to both internal and external customers. The selected candidate should have good written and verbal communication skills and a technical background. The selected candidate will have the opportunity to work with various sections within the IT Department, as well as, external City Departments. The IT Department provides centralized support for over 20 departments within the City organization which serve the Tucson community. The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

General Description

Designs, develops, deploys and supports technical solutions. Classification maintains contracts, web and server applications, programs and related infrastructure for disciplines within the IT Department. 

This position may also require a broad technical background and knowledge of hardware specification and compatibility, software and/or hardware support, ability to track and manage IT procurement projects/acquisitions, participation in projects, upgrade deployment, ability to define and document procedures, applications or other methods for sharing knowledge and achieving consistent results. This position may also involve developing, designing, and testing web and server applications.

Essential Functions

Works with Vendors to establish and maintain standards that meet the business requirements

Applies enhancements, troubleshoots and solves daily production problems, and monitors daily system activities

Elicits and documents system and process requirements

Documents supported web and server applications using established forms and processes

Writes system specifications using established forms and processes

Designs, develops and tests custom web and server programs

Analyzes business processes

Communicates clearly, both verbally and in writing, to both technical and non-technical audiences to inform the user community, management and peers of the work being accomplished

Collaborates with internal business partners to source, select and contract with suppliers to obtain savings, improve product quality, and maintain overall cost competitiveness

Minimum Qualifications

Minimum Education Level & Type: Associate's Degree

Minimum Experience Qualifications: At least 2 years of experience working with the applications in a technical or business analyst role

Selection Plan

As part of the online application process all applicants are required to submit BOTH a Cover Letter and Resume as one document under the "Resume" tab. Cover Letters and Resumes will be reviewed and scored. Please ensure your application contains the required materials prior to submission. Applications received without a cover letter and  resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will be invited to participate in a phone screen.

Candidates that pass the phone screening will then be invited to participate in an oral board process.

  • Virtual Oral boards will be held on June 8, 2022 via Microsoft Teams

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 20% of your rating for training & experience
  • 80% of your rating for oral board

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Curtis.Rohlfs@tucsonaz.gov at least 48 hours prior to the evaluation.

Conclusion

Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Curtis Rohlfs at Curtis.Rohlfs@tucsonaz.gov.

Pre-employment Medical Testing Requirements

None

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.