COMMUNITY SERVICES ADMINISTRATOR

Provides overall management and leadership for housing and service programs.

Ensures all federal regulations and requirements are met.

Maximizes occupancy levels.

Provides optimal customer service to all residents.

Monitors and positively controls the financial performance and budgets for each program area.

Supervises professional, supervisory and technical staff.

Coordinates with City officials when necessary or required and provides reports to the Board of Commissioners.

Reports to Pima County regarding the contract to administer vouchers on behalf of Pima County. Submits reporting and ensures County vouchers are effectively utilized.  Meets monthly with the County to provide reports and keep informed on the program.

Assignments are broad in scope and require the use of independent judgment and initiative in making technical decisions and policy recommendations of considerable difficulty.

Coordinates the implementation of the strategic goals for divisions assigned to HCD.

Creates, reports and manages critical operations matrices to ensure effective operations.

Prepares and reviews studies and reports.

Coordinates all agency audits with third party auditors.

Coordinates and prepares agency annual budget with all divisions.

Coordinates the monthly financial reports for agency and Board of Commissioners, including property operating reports for agency managed and partnership properties.  Prepares program presentations for Board of Commissioner meetings.

Instructs staff in general policies and procedures.

Conducts staff conferences, meetings and training.

Recommends and updates program and office policies, procedures, program development and implementation.

Implements innovative solutions to reduce costs and increase the efficiency and effectiveness of programs and services.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.

Demonstrates superior seamless customer service, integrity and commitment to innovation, efficiency and fiscal responsibility.

Organizes and directs daily operations of a division by performing administrative duties, overseeing programs, projects, and manager level personnel (two or more fulltime employees).

Formulates and implements division strategic plans and work activities to coordinate and synchronize with department directions and goals. Implements and evaluates department policies, projects and programs.

Oversees the planning, implementation, direction and management of all functions and resources of the division to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Assists with implementing the department vision through division activities and leads the division for maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other human resources actions.

Develops and administers the division budget with staff assistance.

Analyzes organizational and community needs, analyzes trends, reviews statistics and opportunities, and communicate information to department leadership of impending developments, and accomplishment of actions.

Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City.

Champions the values of the organization through example and accountabilities.

Ensures that division operations conform with local, state and federal governmental regulations, other applicable rules and requirements.

Facilitates solutions to problems facing the department.

Maintains professional knowledge through such means as attending seminars, reviewing professional publications and participating in professional organizations.

Directs and supervises division activities including Assisted Housing, Human Services and Community Development programs activities; participates in developing and establishing department policies, goals and objectives.

Prepares and directs the preparation of required program and division activity reports and other special reports and communications; makes oral presentations regarding program functions and activities.

Coordinates program activities with personnel in other divisions and with representatives of Federal, State and local agencies and citizen groups.

Works with private sector, non-profit, and public agencies to seek funding and build partnership relationships, including building auxiliary organizations.

Supervises and coordinates the development of public relations and informational materials to promote accurate public understanding of program activities, services, and requirements.

Develops materials for presentation to the Mayor and City Council.

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 4 of 5 required years in a Supervisory capacity with experience in community and assisted housing service programs

"Supervisory" is defined as having supervised at least 1 full-time FTE. 

You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions may result in disqualification.

**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.