Recruitment #2112-1480-001



City of Tucson extends closing date for Community Services Administrator. This high level position oversees both Housing Choice Voucher and Public Housing Programs.  Seeking dynamic leader to lead PHA to the next level with Asset Repositioning and becoming a High Performing Agency!

The City of Tucson's Housing and Community Development Department is looking for a dynamic leader to serve in the capacity of Community Services Administrator - HOUSING.  This is a critical position which oversees both Public Housing and Housing Choice Voucher Programs.  

The successful candidate will have strong management skills, and a proven track record of improving outcomes and utilization.  Please consider joining the City's Housing and Community Development Department in achieving their mission  Tucson:  A home for everyone.

General Description

This is a key high-level position responsible for administering and managing the activities and personnel of the Housing Division of the Community Services Department. This position develops, supervises and coordinates assisted housing, human services and community development programs for low and moderate income individuals.

Essential Functions

Provides overall management and leadership for housing and service programs.

Ensures all federal regulations and requirements are met.

Maximizes occupancy levels.

Provides optimal customer service to all residents.

Monitors and positively controls the financial performance and budgets for each program area.

Supervises professional, supervisory and technical staff.

Coordinates with City officials when necessary or required and provides reports to the Board of Commissioners.

Reports to Pima County regarding the contract to administer vouchers on behalf of Pima County. Submits reporting and ensures County vouchers are effectively utilized.  Meets monthly with the County to provide reports and keep informed on the program.

Assignments are broad in scope and require the use of independent judgment and initiative in making technical decisions and policy recommendations of considerable difficulty.

Coordinates the implementation of the strategic goals for divisions assigned to HCD.

Creates, reports and manages critical operations matrices to ensure effective operations.

Prepares and reviews studies and reports.

Coordinates all agency audits with third party auditors.

Coordinates and prepares agency annual budget with all divisions.

Coordinates the monthly financial reports for agency and Board of Commissioners, including property operating reports for agency managed and partnership properties.  Prepares program presentations for Board of Commissioner meetings.

Instructs staff in general policies and procedures.

Conducts staff conferences, meetings and training.

Recommends and updates program and office policies, procedures, program development and implementation.

Implements innovative solutions to reduce costs and increase the efficiency and effectiveness of programs and services.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.

Demonstrates superior seamless customer service, integrity and commitment to innovation, efficiency and fiscal responsibility.

Organizes and directs daily operations of a division by performing administrative duties, overseeing programs, projects, and manager level personnel (two or more fulltime employees).

Formulates and implements division strategic plans and work activities to coordinate and synchronize with department directions and goals. Implements and evaluates department policies, projects and programs.

Oversees the planning, implementation, direction and management of all functions and resources of the division to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Assists with implementing the department vision through division activities and leads the division for maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other human resources actions.

Develops and administers the division budget with staff assistance.

Analyzes organizational and community needs, analyzes trends, reviews statistics and opportunities, and communicate information to department leadership of impending developments, and accomplishment of actions.

Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City.

Champions the values of the organization through example and accountabilities.

Ensures that division operations conform with local, state and federal governmental regulations, other applicable rules and requirements.

Facilitates solutions to problems facing the department.

Maintains professional knowledge through such means as attending seminars, reviewing professional publications and participating in professional organizations.

Directs and supervises division activities including Assisted Housing, Human Services and Community Development programs activities; participates in developing and establishing department policies, goals and objectives.

Prepares and directs the preparation of required program and division activity reports and other special reports and communications; makes oral presentations regarding program functions and activities.

Coordinates program activities with personnel in other divisions and with representatives of Federal, State and local agencies and citizen groups.

Works with private sector, non-profit, and public agencies to seek funding and build partnership relationships, including building auxiliary organizations.

Supervises and coordinates the development of public relations and informational materials to promote accurate public understanding of program activities, services, and requirements.

Develops materials for presentation to the Mayor and City Council.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 4 of 5 required years in a Supervisory capacity with experience in community and assisted housing service programs

"Supervisory" is defined as having supervised at least 1 full-time FTE. 

Preferred Qualifications

Successful candidate will be experienced in the following areas:

Implementing and completing asset repositioning plan for a Public Housing Authority (PHA)

Considerable experience overseeing federal housing programs with at least 5 years in a managerial role in that setting

Proven record of improving program outcomes and utilization

Property management experience - public housing preferred

Certifications in executive management for Housing Choice Voucher and Public Housing


Selection Plan



As part of the online application process all applicants are required to submit a resume under the "Resume" tab along with a Cover Letter. The system will allow you to upload one document so you will want to scan both your cover letter and resume' into one document for uploading purposes. Resume's and Cover Letters may also be sent via email to  Please ensure your application contains the required resume and cover letter prior to submission, or email both to the email address above prior to submission. If submitting via email, please indicate "COMMUNITY SERVICES ADMINISTRATOR - HOUSING" in the subject line.  Applications received without a resume and cover letter will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions, as well as their resume and cover letter. 

 The highest scoring applicants will be invited to participate in a practical assessment which will consist of submitting a two-page written document.

    • Instructions for Practical Skills Assessment consisting of writing a 2-page document will be sent out on January 13, 2022 and must be returned by January 16, 2022 for applicants invited to participate in this assessment

Highest scoring applicants from the practical assessment will be invited to participate in an Oral Board Interview. Please note that Oral Board interviews may be conducted in person for local candidates and virtually for out-of-town candidates, and based on current COVID-19 protocol at time of Oral Board interviews, all interviews may be conducted virtually.

**It is important to note that the City of Tucson uses Microsoft Teams for its Virtual Oral Board Interviews. Please ensure that you have access to this software application, and a working camera as you will be required to appear on camera for the Oral Board portion of this recruitment.

Oral board interviews will be scheduled after recruitment closes on new closing deadline date of January 30, 2022.

Hiring interviews may be conducted.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:  

10% of your rating for Training, Education, Work Experience and Supplemental Questionnaire

15% of your rating for Resume and Cover Letter Review

25% of your Performance Practical Assessment (writing assignment)

50% of your Oral Board Interview   

This recruitment will establish a civil service list that will be utilized to fill vacancies in Housing & Community Development Department within the next 6 months. 

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process.  The DD 214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Neil Nickol by email at or by phone at (520) 837-6947 at least 48 hours prior to the evaluation.


You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions may result in disqualification.


**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.