TUCSON WATER UTILITY SERVICE REPRESENTATIVE

Recruitment #2110-5160-001

Introduction

 

Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service. Our employees are proud stewards our community’s most precious natural resource, working to embody the utility’s motto of “Pride in Service.”

 

CITY WIDE BENEFITS

The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include: Medical: Choice between a high deductible plan (HSA or HRA), or Network plan

  • Dental: Choice between a national dental PPO and a local dental HMO
  • Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK
  • Life: City-paid coverage for you & dependents, plus option to buy more
  • Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability
  • Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned
  • Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars
  • Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, and more  

Your Security and Future

  • Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably
  • Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan
  • Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree
  • Back-Up Care: Care for your loved ones when your regular care is unavailable  

Your Peace of Mind

  • Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA
  • Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
  • Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment
  • Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving

For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot

General Description

Enforces City codes and ordinances and resolves problems related to water connections or flow, or with servicing Environmental Services customers' needs.

Essential Functions

For Water Department only: conducts site assessments and research by contacting the client investigating tampering or possible illegal water connections, detecting and isolating leaks, determining usage patterns, performing water audits, installing low-flow fixtures, teaching irrigation system maintenance and balancing irrigation schedules, calculating water budgets and following through on investigations and assessments.

Installs locking devices and conducts follow-up field work.

For Water Department only: enforces codes by conducting site assessments, contacting the responsible parties, reporting on and inspecting meter tampering, taking photographs, discussing the violations with the customers, determining if a citation is warranted, requesting issuance of citations, scheduling court hearing dates, presenting evidence and testimony at hearings and assisting the magistrate in determining the correct fines to assess.

Processes and manages account collections by advising customers on delinquent accounts, requesting payments or arranging payment schedules.

Provides community and educational outreach by setting up information booths at community events, distributing and explaining educational materials, and making presentations to schools and community groups.

Provides information, proposals and input to supervisors, prepares reports and letters, reviews codes, conducts phone contacts, compiles and maintains electronic or paper records.

For Environmental Services only: services customers with container information: size needed, price structure, frequency of collections, recycle containers, special pick ups, compactors.

Refers customer complaints to appropriate channels.

Executes contracts for initial entry and renewal.

Enters information into computer database.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience and Qualifications: 

Water Department: 

At least 2 years of experience enforcing city codes and ordinances and resolving problems related to water connections or flow.

 

OR 

Environmental and General Services Department:

 At least 2 years of experience with servicing Environmental Services customers' needs.


Valid and Unrestricted Class D - Driver's License

Selection Plan

**You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board.

  • Virtual oral boards will be held December 2021.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  •  90% of your rating for the oral board 
  • 10% of your rating for education and work experience 

This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months. Virtual Teams hiring interviews may be conducted post-list.

If you are in need of an Americans with Disabilities Act-related accommodation during the testing process, please contact Ashley Tellez at Ashley.Tellez@tucsonaz.gov at least 48 hours prior to the evaluation.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to  Ashley.Tellez@tucsonaz.gov.  The DD 214 must be a copy that indicates characterization of service. 

**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

Pre-employment Medical Testing Requirements

None

Unless at EGSD:

Basic Physical

75 lb Lift Test

**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.