|Date Opened||9/21/2021 12:05:00 AM|
|Close Date||10/20/2021 11:59:00 PM|
|HR Analyst||Brianna Aguilar|
|Analyst Phone/Email||520.837.3776 / Brianna.Aguilar@tucsonaz.gov|
|Salary||$18/hr. Increase of $2 upon successful completion of training **Salary in accordance with ADs**|
|Department||Public Safety Communications Department|
|Job Type||Open to All Applicants (External, Internal)|
|HR Tech||Derrick Snyder|
Public Safety Communications Specialist I - Trainees will be trained to answer 911 calls and serve as the first line of communication between the Tucson community and our Police and Fire services. Public Safety Communications Specialist I - Trainees will be responsible for received both emergency and non-emergency requests for assistance from the public, and providing critical information to our Police and Fire dispatchers.
Applicants please consider the following job elements before submitting an application:
A Public Safety Communication Specialist I- Trainee (Operator) learns to perform the full scope of duties of a City of Tucson PSC Specialist I through a structured on-the-job training program. This position will learn to assess emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both Police and Fire/EMS specialties.
This classification is a civilian trainee that works in the Public Safety Communications Center. Training is provided in-house and may take up to one (1) year, additional training may be required to reach full performance. Employees in this class may progress by noncompetitive promotion to the classification of Public Safety Communication Specialist I after successful completion of training and satisfactory performance.
Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.
Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services.
Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system.
Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards.
Maintains confidentiality; enters data; performs clerical duties; completes projects and training.
This class performs related duties as assigned. The duties listed above are intended only as general illustration of the various types of work that may be performed. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.
Minimum Education Level & Type: High School Diploma or GED
Minimum Experience Qualifications: No Experience
Experience working as an emergency 911 operator or dispatcher
Fluent in more than one language
Long Audio Test
Non-NIDA Drug Test
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|