Continuum of Care Program Supervisor

Recruitment #2108-1462-001




Department of Housing and Community Development 

Planning and Community Development (PCD) Division


The Community Services Project Supervisor position within the Department of Housing and Community Development (HCD) will be a key staff member in the Planning and Community Development (PCD) Division. This position will oversee the Continuum of Care Program and administration of Tucson-Pima collaboration to end homelessness. 

This position requires strong organizational and communication skills, and the ability to work in a team environment. The selected individual must be able to manage multiple work assignments and meet strict deadlines.

General Description

Serves as the primary contact for grant application submittals and reporting to federal agencies regarding grants and is responsible for planning, writing and monitoring grants to include grant proposals and submittals to appropriate agencies. Oversees all aspects of the City’s role as the Continuum of Care Lead Agency/Collaborative Applicant. Supervises personnel involved in community development projects in the areas of public services, public facilities, economic development and housing. Manages client cases and monitors project grants and budgets.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.

Coordinates and manages Community Services projects, programs and grants by designing projects with the help of other departments and personnel, identifying project needs, identifying existing and potential partners, coordinating the acquisition of resources, scheduling timelines, maintaining records, preparing grant applications, reviewing proposals, developing and monitoring contracts, reviewing work activities and project status, reviewing and authorizing changes, developing and organizing surveys, compiling and analyzing data, reviewing and coordinating the preparation of documents and reports and conducting meetings and workshops.

Manages cases by determining client eligibility, translating English and Spanish as required, assembling bid packages and contracts, identifying and resolving problems, securing funds and resources, coordinating with vendors and outside agencies, maintaining records, processing payments, preparing reports, providing direction and assistance to clients and monitoring applications and waiting lists. Manages public relations by assisting with neighborhood and community events, and providing information to government agencies and the general public.

Administers the financial management system, serves as the computer network administrator, develops newsletters and serves as the webmaster.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree (a combination of education and professional experience may be considered).

Minimum Experience Qualifications: At least three (3) years of experience in managing community service projects

Special Job Requirements

Specific Duties may include:

  • Oversees the implementation of the goals and requirements in the HEARTH act and ensures Continuum wide compliance.
  • Designs and implements work plans, in partnership and collaboration with CoC stakeholders and staff to meet the timelines and requirements of the annual HUD Continuum of Care Program application process.  
  • Writes CoC community funding applications with assistance of staff and community.  
  • Works with agencies to ensure their grant submittals meet HUD requirements.  
  • Facilitates the annual Continuum of Care funded program ranking and review process.  
  • Coordinates with Continuum of Care (CoC) stakeholders to ensure their input on CoC planning and policies.  
  • Oversees the performance evaluation of Continuum of Care funded projects and the Continuum of Care system measures.  
  • Ensures meeting agendas and minutes are recorded accurately and reports, public notices, fact sheets, memorandums and letters are clear and concise. Demonstrates project management, planning and organizational skills, familiarity with human services and non-profit systems and services in Pima County.  
  • Negotiates and facilitates with the general public, human services professionals, TPCH Board and elected officials.  
  • Develops and monitors the budget for Continuum of Care Planning and Coordinated Entry grants and make recommendations to the TPCH Board of Directors.  
  • Supervises Continuum of Care Lead Agency staff team including scheduling, guidance, support, and performance evaluation.  
  • Facilitates one-on-one and group training and technical assistance to improve project performance and outcomes.  
  • Facilitates community processes to reduce disparity and advance equitable housing and outcomes among BIPOC, LGBTQIA+, and non-citizen community members.  
  • Works closely with departmental leadership to recommend, develop and implement changes to the CoC Board and General Council where needed.  
  • This job will require irregular working hours including evenings and weekends during peak period such as the grant application cycle.

Preferred Qualifications

At least three years of experience with a HUD Continuum of Care and/or homeless assistance programs.

Progressive experience in human services, successful grant writing and contract administration.

At least one year in Lead or Supervisory capacity defined as leading at least one full-time FTE in a work unit (does not include projects, departments, contractors, interns, etc.)

Proficient in use of Microsoft office and HUD software systems.

Selection Plan


As part of the online application process all applicants are required to submit a resume under the "Resume" tab along with a Cover Letter. Resume's and Cover Letters may also be sent via email to  Please ensure your application contains the required resume and cover letter prior to submission, or email both to the email address above prior to submission. Applications received without a resume and cover letter will be considered incomplete.


Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions, as well as their resume and cover letter. The highest scoring applicants may be invited to participate in phone screen depending on the number of well qualified candidates.


· Virtual Phone Screens (if needed) will occur during the week of September 6, 2021


**It is important to note that the City of Tucson uses Microsoft Teams for its virtual phone screens. Please ensure that you have access to this software application, if you are not able to participate in the virtual format, please contact the H.R. Analyst listed below for other options once you have been invited to the virtual phone screen.**

The next step in the process will include an virtual panel board interview. 

· Virtual Panel board interviews will be held during the week of September 13, 2021.

Hiring interviews may be conducted.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

· 10% of your rating for education and work experience 

· 10% of your rating for resume and cover letter

· 10% of your phone screen (if this process is used)

· 70% of your virtual oral board interview  (note: oral board score will account for 80% of rating in the event phone screens do not occur)

This recruitment will establish a civil service list that will be utilized to fill vacancies in Housing & Community Development Department within the next 6 months. 

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process.  The DD 214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Brianna Aguilar by email at or by text or phone at (520) 539-2608 at least 48 hours prior to the evaluation.


You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions may result in disqualification.


**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.