Recruitment #2106-1432-001


The City of Tucson's Housing & Community Development Department is looking for an experienced supervisor to join the department in their mission of making Tucson a Home for Everyone.

The Housing Assistance Supervisor (HQS Inspections) is responsible for supervising personnel in the daily operations of assisted housing programs, as well as overseeing the tenant eligibility process, administering contracts and managing computer systems associated with assisted housing.  
The Housing Quality Standards (HQS) Inspections Supervisor plans, organizes and supervises the work of all staff performing inspections related activity for the Housing Choice Voucher Program (HCVP), in addition to all inspections activity related to requested inspections for pending tenancy approval.  The HQS Inspections Supervisor is responsible for evaluating and managing the performance of all subordinate staff members in their work unit.  The successful candidate should have extensive knowledge of policies, procedures and regulations related to HQS inspections.  The HQS Inspections Supervisor will ensure inspection performance requirements are met, exercise sound judgment when organizing, directing and prioritizing activities, explain complex rules and regulations to be understood by individuals of diverse socio-economic and cultural backgrounds, and serve as a key management member of the team that oversees the Housing Choice Voucher Program.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.

Supervises, plans, and coordinates the daily operations of assisted housing by setting priorities, scheduling inspections, answering phone calls, creating reports, and tracking tenant activities.

Oversees tenant eligibility by assessing personnel, determining training resources, providing recommendations and improvement plans, and maintaining files.

Administers contracts and manages computer systems by assisting clients with contracts or applications, acting as liaison between two parties, updating software and hardware, troubleshooting problems, maintaining database including back-ups, and moving or installing computer equipment.

Assists the general public with questions regarding homeownership, schedules appointments with potential clients, assists with the rental program, coordinates sales of homes, monitors reports, accepts client payments, conducts fraud investigations, reconciles information, and assists with the processing of contracts, transfers, renewals, and program termination process.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 2 years of supervisory experience in assisted housing, contract administration and tenant eligibility determination

Preferred Qualifications

Experience inspecting residential dwellings for compliance with Federal and State standards, rules, regulations, policies and procedures

HCV Certification

HQS Inspections Certification

Experience leading and directing staff to achieve performance objectives.

Experience with Elite software.

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. Eligible applicants will then be invited to participate in a phone screen interview.

Phone Screens will be held during the week of June 28, 2021

The highest scoring applicants from the Phone Screens will be invited to participate in the Virtual Oral Board interviews.

* *It is important to note that the City of Tucson uses Microsoft Teams for its virtual interviews. Please ensure that you have access to this software application. if you are not able to participate in the virtual format, please contact Neil Nickol, HR Technician at Neil.Nickol@tucsonaz.gov for other options once you have been invited to the virtual interview.

Virtual Oral Board Interviews will be held on July 7, 2021

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

10% of your rating for Training, Education and Work experience

10% of your Phone Screen

80% of your Virtual Oral Board Interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must bring your documents to the oral board interview. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Neil.Nickol@tucsonaz.gov at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.