INFORMATION TECHNOLOGY SPECIALIST / TELECOMMUNICATIONS

Recruitment #2106-0742-001

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Introduction

The City of Tucson Information Technology Department is seeking self-driven, solution and detail oriented people to join our Telecommunications team.

General Description

Installs troubleshoots and maintains the City's telephone systems.  Services provided vary from simple POTs lines to VoIP using Avaya's Communication Manager platform. Maintains inventory and equipment by tracing, updating and scheduling equipment replacements, removing and replacing equipment, researching and installing hardware. 

Essential Functions

  • 1 year and over Telephone and electronics repair and installation.
  • Assists end-users with telephone problems by responding to questions, troubleshooting hardware and software problems, and performing maintenance. 
  • Completes service orders by troubleshooting and identifying problems, repairing telecommunications equipment, and integrating telecommunication systems and programs. 
  • Installs telecommunications equipment by building main distribution frames, installing hardware and software, setting up initial programs and connecting peripheral equipment and phone lines. 
  • Maintains inventory and equipment by tracing updating and scheduling equipment replacements, removing and replacing equipment, researching and installing hardware. 
  • Tests software upgrades and enhancements to ensure compatibility. 

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 2 years of experience in computer hardware and software technical support

Selection Plan

As part of the online application process all applicants are required to submit their Resume.  Please ensure your application contains the required materials prior to submission. Applications received without a resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview.

  • Virtual oral board interviews will take place on:  July 20, 2021
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:            

  • 10% of your rating for education and work experience
  • 40% of your resume score  
  • 50% of your oral board interview
This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Erin Gallego, at erin.gallego@tucsonaz.gov at least 48 hours prior to the evaluation.

Conclusion

Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Erin Gallego at Erin.Gallego@tucsonaz.gov.

Pre-employment Medical Testing Requirements

None

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.