Recruitment #2103-1422-001


The City of Tucson, Housing & Community Development Department (HCDD) is seeking highly enthusiastic and motivated individuals to serve the community of Tucson by participating in the process of assisting families to access Public Housing and Section 8 Housing Choice Voucher (HCV) affordable housing opportunities. If you are an energetic, organized, detail-oriented individual who enjoys public interaction, come join our dynamic team to assist Tucsonan's and families throughout Pima County to improve their housing options and their lives.

General Description

This classification is a senior-level position that will be responsible for providing a wide variety of public assistance through managing caseloads, determining eligibility of housing assistance, and performing administrative duties.  This classification will act as a liaison between owners, tenants, and government agencies to provide low income housing assistance.  Employees in this classification must be able to understand and apply appropriate regulations and will assist customers in person, over the phone, and through e-mail.

Essential Functions

Manages caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, calculating and collecting rent, processing rent increases, determining the client's needs, offering referrals to outside community agencies, explaining procedures, responding to complaints, and acting as a mediator between all related parties.

Understands and applies local, State, and Federal (primarily Housing and Urban Development) regulations.

Determines eligibility by interviewing clients; assisting clients with paperwork; reviewing and analyzing income, asset, and deduction information; conducting and reviewing backgrounds, examining reports, and requesting third-party verification.

Determines, certifies, and/or re-certifies participants’ assistance eligibility by verifying income, assets, and other financial data; check for completeness and accuracy of transaction.

Initiates, develops, and executes Housing Choice Voucher Program or Public Housing Program forms and lease and contract forms; issues housing vouchers; completes portfolio transfers; generates and executes leases.

Assists and communicates with citizens in-person, over the phone or online, and by mail.

Conducts compliance audits of transactions including eligibility documents, financials, and contracts; initiates and executes termination of assistance for non-compliance with housing program regulations; notifies appropriate parties and act on findings.

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into the computer system, reviews files for accuracy, prepares correspondence, orders supplies, and distributes mail.

Provides seamless customer service by demonstrating tact and persuasion when dealing with customers who may be or become irate or distraught; listens to customer concerns and asks questions, demonstrates empathy, and researches inquiries and discrepancies.

Reconciles purchasing card transactions.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year assisted housing, human services, community development programs, property management, or customer service

Special Job Requirements

Successful candidates will need the ability to access HUD systems as well as State of Arizona verification systems (i.e. DES) as a condition of employment.

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their supplemental question responses. The highest scoring applicants will be invited to participate in a telephone screening.

  • Telephone Screenings will occur the week of May 10, 2021
The highest scoring applicants from the telephone screenings will be invited to participate in a Virtual Oral Board interview via Microsoft Teams and a Practical Exam.

* *It is important to note that the City of Tucson uses Microsoft Teams for its virtual interviews. Please ensure that you have access to this software application, if you are not able to participate in the virtual format, please contact the H.R. Analyst listed below for other options once you have been invited to the virtual interview.

  • Virtual Oral Board Interviews and Practical Exam will occur the week of May 17, 2021
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service List will be based on their final score, which will be calculated as follows:  10% of your Training and Experience; 10% of your Telephonic Screening, 10% of your Practical Exam and 70% of your Oral Board Interview.

Veteran's, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must provide your documents at the time of your Virtual Oral Board. The DD-214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Neil Nickol at (520) 837-6947 or send an e-mail to Neil.Nickol@tucsonaz.gov at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.