Recruitment #2103-0857-001


The City of Tucson is finalizing a multiple-year implementation of a new permitting system that will serve development-related departments within the City of Tucson.  The departments involved include Planning & Development Services (PDSD), Transportation & Mobility, Environmental & General Services' Code Enforcement Division, Tucson Water, and Business Services Department's Business License Division.

The permitting system will be launched in June 2021.  The vendor is Tyler Technologies and the product is Energov. This position will be instrumental in the implementation and management of the system which requires working collaboratively with Information Technology and the departments mentioned above.  The Business Analyst II will be in the PDSD office.

The City of Tucson is looking for a business analyst who is an organized collaborator with problem solving skills.  The ability to work with many people from diverse professional backgrounds is a must in addition to experience working with Enterprise Resource Planning (ERP) systems.

General Description

This Business Analyst II 

  • Provides support to multiple directors and divisions by managing the City’s EnerGov system.
  • Maintains active partnership with departments to develop cross functional efficiencies, propose improvements, develop knowledge base of EnerGov permitting system and use.
  • Coordinates with IT to develop and implement technology-based applications and standard metrics to assist leadership with determining the departments’ workload, efficiency, and budget utilization.
  • Evaluates and implements new electronic and web-based systems and procedures to improve efficiency and enhance customer service.
  • Assists IT with departments’ information systems databases needs.
  • Researches, analyzes and interprets social, economic, population and land use data and trends and establishes and maintains comprehensive databases; prepare reports of findings.
  • Coordinates short, medium, and long-term IT projects for leadership in the Planning and Development Services Department.
  • Works with leadership to develop new programs, procedures, and processes to enhance development activities.
  • Assists management in development and implementation of goals, objectives, policies, procedures and priorities of PDSD and other departments as needed;

Essential Functions

Serves as technical lead on ERP-level implementations, maintenance, and upgrades.


Analyzes departmental business issues and data challenges, elicits requirements from management and internal customers to develop functional and system configuration specifications utilizing technological solutions.


Develops, tests and implements new systems or modified system enhancements to meet changing requirements.


Performs daily systems duties to include loading data and generating reports, ensuring system applications processed in a timely manner and solves daily production system problems as they occur.


Performs maintenance and makes modifications to reference tables in the ERP-level modules and systems.


Creates complex non-routine queries and maintains a variety of system reports, scripts, workflow, and automated tasks using structured query language and various database management tools .


Advises on system capability, compiles data, and implements data driven decisions and strategies for management.


Troubleshoots end-user, functional and technical problems.


Serves as liaison with Information Technology, departmental staff, and vendors to evaluate, test and support new functionality, developments, and enhancements of ERP-level modules or systems.


Plans and publishes monthly calendars and fiscal year end schedules.


Monitors and approves system security, updates, and maintains system security records and permissions.


Creates procedural documentation and provide training to end-users. Drafts communications and training materials designed to increase overall understanding, awareness, and knowledge of systems  


Develops unique, project specific tools to collect data.  Performs data collection and analysis pertaining to a broad range of complex management related problems. issues, and situations and writes reports on recommend course of actions.


Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 5 years of experience in technical support involving ERP or large database systems

An equivalent combination of education and relevant experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of this position may be considered.

Preferred Qualifications

In addition to the minimum qualifications stated above, the ideal candidate will have

  • at least one year of supervisory responsibility for projects and/or teams
  • ERP systems experience
  • experience in community development or planning

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in a practical examination.

  • Virtual Practical Examination:  date revised to week of May 17, 2021

The highest scoring candidates from the practical examination will then be invited to participate in oral board interviews.

  • Virtual Oral Board Interviews:  rescheduled to week of May 31, 2021

An applicant's placement on the list will be based on their final score which will be calculated as:

  • 10% of your rating for Training and Experience
  • 15% of your practical examination
  • 75% of your Oral Board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you may email a copy of your documentation to when you are invited to the virtual oral board interview.  The DD214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email at least 48 hours prior to the evaluation.


You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes. Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.