Recruitment #1908-0750-001


You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

The City of Tucson Information Technology Department (ITD) provides centralized support for all departments within the City organization which includes all City Services such as Planning and Development Services, Environmental and General Services, Water, organizational Business Services and Public Safety. The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

The ITD is looking for a dynamic team-player with strong technical and communication skills that is willing to make a difference. Systems Analysts provide for the ongoing maintenance and support for enterprise applications as well as technical participation in new project initiatives. The successful candidate will be required to provide production support for existing applications which include troubleshooting and issues resolution and as well as support for the implementation of new project initiatives.

This position requires advanced application system support skills, along with strong analytical and documentation skills, to gather customer requirements and derive automation solutions and efficiencies that support the business needs of the organization. Systems Analysts frequently interact with customer

Essential Functions

Assesses the needs of end-users by documenting current physical and logical systems and new system requirements through the use of interviews and formal structured analysis techniques.

Elicits and documents system requirements through a variety of processes including interviews, observation, workshops and formal analysis techniques.

Assesses the impact system changes and issues will have on integrated systems.

Plan for updates and software release upgrades in collaboration with other ITD resources.

Apply enhancement/upgrades to software applications. Ensures the installation of all necessary software components on servers, desktops and mobile clients in collaboration with other ITD resources.

Designs, prepares, and executes test plans.

Analyze business processes to develop clear, concise and unambiguous requirement documents.

Develops program specifications, including logical procedures to solve problems or provide more efficient computer operations, develops cost statistics, and presents recommendations to management.

Writes computer programs, designs, prepares, and executes test plans, creates backup plans, and initiates new systems or programs.

Prepares and presents training materials and instructs user personnel in the use of computer systems. Develops procedure manuals for end-users.

Create system backup and recovery plans for continuity of operations in cooperation with other IT resources

Periodically evaluates implemented systems and presents progress reports to management.

Troubleshoot and solves daily production system problems as they occur.

Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experienced Qualifications: At least 3 years or experience in systems analysis, design programming, testing, and implementing computer-based information systems

Preferred Qualifications

Bachelor's degree in Information Technology, Management Information Systems, or Computer Science

Master's degree in Information Technology, Management Information Systems, or Computer Science

Outstanding problem solving and trouble shooting skills are essential. Advance level skills in systems analysis and design with a background in programming are strongly preferred. Candidates should have an understanding of scripting languages and the ability to write scripts to automate the running of multiple commands. Strong candidates will have an understanding of structured query language (SQL) and the ability to apply basic data manipulation SQL in practice.

Selection Plan

As part of the online application process all applicants are required to submit a resume under the "Resume" tab or email to Resumes will be reviewed and scored. Please ensure your application contains the required resume prior to submission. Applications received without a resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in a phone screening. Applicants passing the phone screening will be invited to participate in an in-person panel board interview.

  • Phone Screening Interviews will be held:

Thursday, October 3, 2019 and if necessary Friday, October 4, 2019.

  • Panel Board Interviews will be held:

Thursday, October 17 and if necessary Friday, October 18, 2019.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 10% of your rating for education and work experience
  • 90%of your rating for your panel board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process, bring a copy to the panel board interview or email it to The DD214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Shelly Urias at 520 837-4307 or email her at at least 48 hours prior to the evaluation.


This position requires a satisfactory criminal background check, Motor Vehicle history report, and public records check. Reference checks may also be conducted prior to an offer of employment. Employment offers are contingent upon successfully passing any of the above requirements. A valid Arizona Driver's license is also a requirement while holding this position.

Any positions that support Public Safety directly will be required to complete the Non-Sworn Questionnaire and successfully pass an extensive criminal background check conducted by the Tucson Police Department.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.