Tucson Water - Organizational Development Office

Recruitment #1907-0861-001


The Organizational Development Office of the Tucson Water Department (TW) is building an Organizational Development (OD) function. Its broad goal is to improve the overall performance of the utility in the areas of effectiveness and efficiency. Specifically, it will focus on the department’s people, processes, technology, and the interaction between them.

Scope of Work:

The Lead Management Analyst position will play a major role in the areas of technology and information management. The OD Office serves as the departmental home for implementation of the IT Business Operations Plan (BOP) blueprint for acquiring, integrating, and optimizing the use of software systems within TW and beyond. It is also responsible for coordinating future digital efforts including researching and evaluating innovations in the water industry, interacting with technology consultants, and seeking out best practices in technology usage in water utilities. 

The Department is committed to creating a culture of data-informed management. It is upgrading its Supervisory Control and Data Acquisition (SCADA) system. In the near future, it will replace both its Asset Management and Billing Systems. The challenge is to ensure that the Department makes the best use of the resulting data, to identify business needs, and to create business practices to get the right data is in the hands of the right people in a format that facilitates decision-making.  The OD office will take the lead in meeting that challenge. The Lead Management Analyst will be responsible for the development and application of Key Performance Indicators, Benchmarking, and Business Dashboards.

The successful candidate will be detailed oriented, creative, innovative and possess exceptional interpersonal skills. Members of this Office will help change the way the Tucson Water thinks about the service the City provides, integrating user-centered solutions, data-driven decisions, and an environment of continuous learning and improvement.

General Description

This position will coordinate, consult, and advise on special efforts undertaken by Tucson Water to improve its operational efficiency and effectiveness.

Essential Functions

The Office is look for people who...

  • Emphasize value creation and learning
  • Are empathetic and dedicated to public service
  • Think critically and question assumptions
  • Effectively collaborate, communicate, and problem solve  
  • Have strong quantitative skills   
  • Have strong  project management skills

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree (required)

Minimum Experience Qualification: At least 5 years of experience in work process analysis, municipal funding and grant, program evaluation, surveying and statistical analysis or work efficiencies management

* * Professional-level experience may not be substituted for educational requirements. A four-year degree and the above minimum experience are required for this position. * *

Special Job Requirements


Preferred Qualifications

The ideal candidate will possess the above minimum qualifications as well as relevant experience in  the areas listed below:

  • Development and application of Key Performance Indicators
  • Development and application of Benchmarks
  • Development and application of Business Dashboards 
  • Quantitative Data Analysis
  • Effective Project Management

Selection Plan

As part of the online application process all applicants are required to submit a resume under the "Resume" tab. Resumes will be reviewed and scored.  Please ensure your application contains the required resume prior to submission.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.   

  • Oral Board Interviews will be held: July 26 and 29, 2019

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 10% of your rating for education and work experience
  • 90% of your oral board interview   

This recruitment will establish a civil service list that may be utilized to fill vacancies at Tucson Water occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process, email it to Roxie.Escarcega@tucsonaz.gov or hand deliver it to the oral board interview. The DD 214 must be a copy that indicates characterization of service as Honorable.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie Escarcega at (520) 837-2138 at least 48 hours prior to the evaluation.


You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.

Additionally, communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter.  Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.