Recruitment #1906-6362-001



The City of Tucson is an innovative, progressive and dynamic organization whose mission is to deliver exceptional service to the citizens of Tucson. For the role of Public Safety Communications Director, the City is seeking a candidate with strategic leadership skills; experience in the development of services to enhance the core businesses of the organization; and a demonstrated ability to collaborate effectively with a wide range of stakeholders and partners. The Public Safety Communications Director will display high-level strategic, creative thinking skills and they will have experience operating within a complex service delivery environment. This individual will have the opportunity to develop resilient operations so citizens get the best experience from their government through providing prompt emergency response for the residents to Tucson by receiving 9-1-1 calls and appropriately dispatching Fire, Police, and Medical Units. Reporting to the City Manager, the Public Safety Communications Director will be responsible for collaborating with public safety leadership on strategy, leadership, team development and emergency response operations.

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General Description

The Public Safety Communications Department (PSCD) consolidated to create efficiencies in handling emergency calls thereby reducing wait times and improving service to the public. The Public Safety Communications Director will continue to build on this process of full consolidation. The department handles over 700,000 emergency 9-1-1 calls annually for both police and fire agencies through three Public Service Answering Points (PSAPs). The director oversees a staff of 163 full time employees and works with 10 public safety agencies. The Fiscal Year 2019 budget is approximately $13.5 million. The Public Safety Communications Director will be responsible for leading, in four major categories: Strategy, Leadership, Team Development, and Emergency Response Operations.


  • As a member of the executive leadership team, make a key contribution to the formulation of the organization’s business and digital strategies.
  • Align strategic planning processes with organizational goals and priorities, which include a Smart City focus.
  • Implement the most appropriate and effective emergency response organizational design to support and engage with the organization.
  • Ability to make strategic decisions with meaningful metrics.
  • Represent the City and participants in local, regional, state, and national organizations regarding a wide range of public safety communications matters.


  • Develop, implement, and monitor work plans, operations, policies, standard operating procedures, and long-range strategic plans with the police and fire chiefs.
  • Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with the organization’s business objectives. 
  • Prepare and monitor emergency response operational budgets that meet prevailing objectives and constraints.
  • Build strong relationships with departments across the organization, and develop a detailed understanding of their issues, challenges and opportunities.
  • Ensure transparency and collaboration between the PSCD and its shareholders.

Team Development

  • Hire, develop, evaluate, and retain a highly-qualified team of emergency response professionals. 
  • Foster a culture of innovation, transparency and accountability.
  • Promote a “customer-first” mentality at all levels of PSCD.
  • Guide city leadership on strategic public safety communications operations, policy, technology, and programs.
  • Develop and maintain a plan that provides for succession and continuity in the most critical PSCD management positions.

Emergency Response Operations

  • Direct the development and implementation of the Public Safety Communications Department to establish full consolidation of Police and Fire communication centers.
  • Establish metrics and data analytics for managing effectiveness and for measuring efficiency in delivering services to the community.
  • Maintain oversight of all emergency communications projects, ensuring that commitments are properly planned, staffed, monitored and reported.
  • Develop and enforce emergency communication policies, processes, development standards and methodologies.
  • Monitor the industry for developments in state-of-the-art innovations and technology that influences and promotes effective and efficient operations.

Minimum Qualifications


  • Bachelor's degree from an accredited college or university with major coursework in Public Safety Administration, Criminal Justice, Emergency Management, Public Administration, Business Management, or a closely related field.


  • At least 7 years of experience in public safety communications, of which 5 years must have been in supervisory capacity with progressively increasing responsibilities.
  • National Crime Information Systems (NCIS), NIMS, and ICS certification required within 6 months of employment.

Preferred Qualifications

  • Graduate degree from an accredited college or university in Public Safety Administration, Criminal Justice, Emergency Management, Public Administration, Business Management, or a closely related field.
  • A total of 12 years of experience in public safety communications, with 5 years in administration.
  • Certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA), or as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO).

City Leadership Qualifications

In addition to the requirements that are outlined above, City leaders have identified the following additional traits and competencies that the ideal candidate will possess:

  • Ability to create a clear strategic vision for emergency response that supports business objectives, and can execute on that vision.
  • Ability to work collaboratively with diverse leaders, communicate emergency response vision and strategy across all levels of the organization, and build consensus around key initiatives and projects.
  • Exceptional interpersonal and communication skills, oral and written; able to articulate ideas to all stakeholders.
  • Solid knowledge in emerging technologies, and the ability to apply these in the service of the organization’s key business goals.
  • Experience leading complex, major change initiatives; demonstrated skills in change management.
  • Outstanding organizational skills and the ability to manage multiple priorities in a fast paced, high pressure environment.
  • Genuine concern of employees’ success, hiring, training, empowerment and staff development.

Selection Plan

This is a confidential process and confidentiality will be exercised accordingly throughout the various stages of the process. References will not be contacted until mutual interest has been established. This position is open until filled; however, candidates are encouraged to apply early in the process for optimal consideration. Application materials will be reviewed and evaluated throughout the recruitment process.

Interested candidates may apply via email to: To be considered, candidates must submit a compelling cover letter, comprehensive resume and six professional references.

Mission Critical Partners, LLC will conduct the initial evaluation of submitted materials to determine the best overall match with the established criteria as outlined in this recruitment profile. Candidates determined to be most qualified for the opportunity will be contacted for a preliminary screening phone interview.

Preliminary screening phone interviews will be conducted the weeks of July 29, 2019 and August 5, 2019. Those individuals determined to be most ideally suited for the opportunity will be invited to an in-person interview with the City the week of September 9, 2019. Appointment is expected shortly thereafter following the completion of thorough reference and background checks to be coordinated with the candidate(s).

Final Selection and Appointment: The City Manager will select the most highly qualified candidate based on a combination of education, career experience, and accomplishments that best fit the needs of the City of Tucson. Final candidates will be required to sign a release form to authorize preliminary reference calls and verifications to be conducted. Employment history, degree(s) obtained, and other certifications/accomplishments will also be verified.

In accordance with City Code, the selected candidate will be required to establish residency within the City of Tucson city limits.

The City of Tucson is an equal opportunity employer that is both child and family friendly, as well as a drug and alcohol free workplace. Diverse candidates are strongly encouraged to apply.


This recruitment will incorporate existing rules and regulations that govern public sector recruitments in the State of Arizona.  Information presented to the City of Tucson for consideration may be made available to the public in accordance with public disclosure/open records laws.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.

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