Tucson Water Utility Billing Solution Center
|Date Opened||10/2/2019 3:39:00 PM|
|Close Date||10/16/2019 11:59:00 PM|
|HR Analyst||Roxie Escarcega|
|Analyst Phone/Email||(520) 837-2138/Roxie.Escarcega@tucsonaz.gov|
|Salary||$48,484.80 - $86,361.60/annually *** Salary in accordance with Administrative Directives ***|
|Job Type||Open to All Applicants (External, Internal)|
|HR Tech||Valerie Bencomo|
The Utility Billing Solution Center of the Tucson Water Department is seeking an Assistant Superintendent who is an active listener, accomplished leader, and customer service-oriented professional to join the Customer Service Division.
The Solution Center Utility Accounts Assistant Superintendent is directly involved in the planning and implementation of the call center strategies and operations. This position evaluates, measures, analyzes, and reports call center performance and metering service activities using Key Performance Indicators (KPI's). The Assistant Superintendent will focus on methods to improve systems and processes to deliver exceptional services to our customers.
The essential duties include but are not limited to:
Minimum Education Level & Type: Associate's Degree
Minimum Experience Qualifications: At least 4 years experience in a water operations environment
Valid and Unrestricted D - Driver's License
An equivalent combination of education and experience that provides the ability to successfully perform the essential functions may be considered.
At least 4 years of supervisory experience.
"Supervisory" is defined as having supervised at least 1 full-time FTE.
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
This recruitment will establish a Civil Service List that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months.
Hiring interviews will be conducted prior to final selection, and will consist of a hands-on practical assignment and panel interview.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Roxie.Escarcega@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.
If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie Escarcega at 520-837-2138 at least 48 hours prior to the evaluation.
You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.
Additionally, communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from firstname.lastname@example.org and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions may result in disqualification.
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.