Recruitment #1812-0560-001


The Office of innovation & Strategy is building an agile and creative team  to drive sustainable change in the City and Community.  Members of this Office will help change the way the City thinks about the service the City provides, integrating of user-centered solutions, data-driven decisions, and an environment of continuous learning and improvement.

The Office is look for people who.....

  • Emphasize value creation and learning
  • Are empathetic and dedicated to public service
  • Think critically and question assumptions
  • Effectively collaborates, communicates, and problem solves with people who have various levels of knowledge

General Description

This position will coordinate, consult, and advise special program efforts undertaken by the City with a focus on lean practices and elimination of waste and finding of efficiencies.

This position will develop and coordinate strategic innovation projects and implement policy and/or process improvement projects across the City of Tucson This position will enhance ties at local, state, and national levels, implement organizational studies and evaluations, update operations and policies, and improve the effectiveness and efficiency of programs and services.

This position will assist the Innovation Administrator in the development of timelines and milestones, preparation of reports on progress of projects, and identification and prioritization of projects that align with the City’s vision and goals Incumbents exercise independent judgment in the analysis of data, policies and issues. Incumbents will demonstrate critical thinking skills, implementing user centered design to improved service, systems, processes and operations

Essential Functions

Exercises regular independent judgment while performing the following:  

Consults and coordinates the management of innovation projects

Collaborates closely with and liaisons between directors, project managers, staff, and elected officials to identify customer needs, create solutions, and support innovation projects in alignment with the greater City vision and goals

Identifies, creates, and maintains private, non-profit, and product partnerships that add value to the City

Develops and maintains a process management and improvement system to determine results, successes, and lessons learned from implementation of projects. Incorporates best practices, such as Lean Six Sigma or Denver Peak Academy, and lessons learned into future projects. Initiates, conducts, and operationalizes after-action reports

Facilitates solutions for organizational, operational, or vendor issues that may affect the outcome or timing of projects

May oversee ongoing systematic monitoring for compliance or other standards as appropriate to the area of assignment. Tracks and monitors status of Office of Innovation & Strategy projects, including efficiencies achieved through completed projects

Consults with budget staff and/or department designee to analyze performance results and makes recommendations on budget process matters and strategic resource allocation to department leadership and/or the City Manager's office. Identifies, develops, and/or facilitates viable project funding. Tracks financing and budget preparation/control

Assists in the execution of new product launches and releases and manages the cross-functional implementation of the plan. Coordinates with cross-functional teams to scope, prioritize, and advocate for projects

Collaborates across functions and disciplines in search of product, process, and business solutions

Conducts complex internal management analysis projects and studies.  Emphasis is on collecting, analyzing, and summarizing large amounts of data into useful information; developing process maps; facilitating work sessions; coordinating work tasks with other departments when applicable; and assisting departments with operational decisions or modifications of departmental procedures

Conducts ad hoc analyses by synthesizing large volumes of data into meaningful conclusions that help leadership make informed decisions

Works independently, with little direction; can change direction, priorities quickly, flexible and adaptable Performs related work as required

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 3 years of increasingly responsible professional-level experience with analytics or performance management in executing large scale performance, process improvement or other projects

An equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this position may be considered.

Selection Plan

All applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in the phone screening and Oral Board interview process.

Please note: Only resumes uploaded as a PDF will be considered.  Failure to upload your resume as a PDF will be considered an incomplete application. 

Phone screens will be held February 7 and 8,  2019.

Candidates that pass the phone screening will then be invited to participate in an oral board process

Oral boards will be held February 14 and 15, 2019.

Upon completion of all examination processes, the highest scoring applicants will be placed in rank order on an Eligibility List.  An applicant's ranking on the list will be based on their final score which will be calculated as:

  • 10% of your rating for training & experience
  • 30% of your rating for phone screen
  • 60% of your rating for oral board

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must bring your documentation to the Oral Boards as part of the application process or email it to The DD 214 must be a copy that indicated characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Shelly Urias at 520.837.4301 or email her at the email listed above at least 48 hours prior to the evaluation.

Communication during this process will be sent via email, so please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.