Recruitment #1811-0795-001


The City of Tucson is an innovative, progressive and dynamic organization whose mission is to deliver exceptional service to the people of Tucson. For the role of Information Technology Director/Chief Information Officer the City is seeking a candidate with strategic leadership skills; experience in the development of services to enhance the core businesses of the organization; and a demonstrated ability to collaborate effectively with a wide range of stakeholders and partners. The IT Director/CIO will display high-level strategic and creative thinking skills and have experience operating within a complex service delivery environment. This individual will have the opportunity to develop resilient operations so citizens get the best experience from their government through effective visibility and coordination of the IT environment, guided by the use of effective data analytics. Reporting to the Chief Financial Officer/Assistant City Manager, the IT Director/CIO will be responsible for giving oversight and direction to IT and City leaders on strategy, standards, and opportunity for shared services and economies of scale.

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General Description

The Information Technology Department leads the delivery of innovative technology for effective government services in collaboration with City departments. The IT Director/CIO oversees as staff of 96 full-time employees which provide geographic information systems, network and public safety services; project management and technical services; telecommunications systems; and service desk operations. The FY 2019 technology budget is approximately $22.6 million in addition to capital project budgets of $35 million over the next five years. The IT Director/CIO will be responsible for leading, in four major categories: Strategy, Leadership, Team Development, and IT Operations


  • As a member of the executive leadership team, make a key contribution to the formulation of the organization’s business and digital strategies.
  • Proactively advise the executive management team on the emerging technologies and digital trends that are most relevant to the organization’s goals and evolving needs
  • Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the value to the community.
  • Align strategic planning processes with organizational goals and priorities, which include a Smart City focus.
  • Ability to make strategic decisions with meaningful metrics.


  • Develop an IT vision, strategy, and a roadmap, and lead the IT team and its partners in effective execution.
  • Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are  aligned with the organization’s business objectives.
  • Prepare and monitor IT operational budgets that meet prevailing objectives and constraints.
  • Build strong relationships with departments across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities.
  • Implement the most appropriate and effective IT organizational design to support and engage with the organization.
  • Ensure transparency and collaboration between the IT organization and its partners.
  • Pursue innovation in technology and lead through a technology culture shift if necessary to keep with the City’s priorities.

Team Development

  • Hire, develop, evaluate, and retain a highly-qualified team of IT professionals.
  • Foster a culture of innovation, transparency and accountability in IT.
  • Promote a “customer-first” mentality at all levels of the IT organization.
  • Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects.
  • Develop and maintain a plan that provides for succession and continuity in the most critical IT management positions.

IT Operations

  • Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company’s operations and business applications. 
  • Establish metrics and data analytics for managing IT effectiveness and for measuring the impact of IT on the business in fighting cyber threats, managing application delivery, coordinating city-wide IT services and helping Tucson innovate as a smart city.
  • Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported.
  • Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data.
  • Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan.
  • Establish and enforce IT policies, processes, portfolio management, development standards and methodologies.
  • Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.
  • Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment.

Minimum Qualifications

Education: A Bachelor’s degree from an accredited college or university with major course work in public or business administration, or a closely related field of study is required.

Experience: This position requires a minimum of five years of progressively responsible and effective IT management in multiple disciplines, e.g., strategic planning, policy formulation, software development and acquisition, enterprise architecture, customer service, database administration, systems architecture, network management and IT project management; proven interpersonal and negotiating skills.

Preferred Qualifications: Master’s degree in Information Technology, Computer Science, Management Information Systems, Business Administration, or similar program and six years management experience, or higher-level education and experience equivalent to twelve years in the disciplines listed above, including five years at the program management or administrator level.

Final Selection and Appointment: The City Manager will select the most highly qualified candidate based on a combination of education, career experience, and accomplishments that best fit the needs of the City of Tucson..

Preferred Qualifications

In addition to the requirements that are outlined above, City leaders have identified the following additional traits and competencies that the ideal candidate will possess:
  • Can create a clear strategic vision for information technology that supports business objectives, and can execute on that vision.
  • Able to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects.
  • Possesses exceptional interpersonal and communication skills, oral and written; able to articulate ideas to both technical and non-technical audiences.
  • Demonstrated experience driving digital transformation and business growth through innovation and the implementation of technology.
  • Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the organization’s key business goals.
  • Experience leading complex, major change initiatives; demonstrated skills in change management.
  • Experience building an enterprise level data analytics capability.
  • Knowledge of a range of vendor technology solutions; able to select and integrate the most appropriate technologies to support the business.
  • Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management.
  • Outstanding organizational skills and the ability to manage multiple priorities in a fast paced, high pressure environment.
  • Genuine concern of employees’ success, hiring, training, empowerment and staff development.

Selection Plan

This is a confidential process and will be handled accordingly throughout the various stages of the process. References will not be contacted until mutual interest has been established. The first review of resumes will take place on January 14, 2019. This position is open until filled; however, candidates are encouraged to apply early in the process for optimal consideration. Resumes will be reviewed and evaluated throughout the recruitment process.

To be considered, candidates must submit a compelling cover letter, comprehensive resume, salary history, and six professional references.

Interested candidates may apply via email to

Ralph Andersen & Associates will conduct the initial evaluation of submitted materials to determine the best overall match with the established criteria as outlined in this recruitment profile. The evaluation and selection process may consist of a supplemental questionnaire and/or written exercise(s) to further evaluate relative experience and overall suitability for this position.

Finalist candidates will be required to sign a release form to authorize preliminary reference calls and verifications to be conducted. Employment history, degrees obtained, and other certifications/accomplishments will also be verified.

Should you have any questions regarding this position or the recruitment process, please call Robert Burg at (916) 630-4900. Confidential inquiries are welcomed.

This recruitment will incorporate existing rules and regulations that govern public sector recruitments in the State of Arizona. Information presented to the City of Tucson for consideration may be made available to the public, in accordance with public disclosure/open records laws.

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