City of Tucson
COMMUNITY SERVICES OUTREACH SPECIALIST (#6487)
$17.50-$28.35 Hourly / $36,400.00-$58,968.00 Yearly
Salary Grade: 917
Notify Me when a Job Opens for the above position(s)General Description
This position
will be a working with the department’s Tucson Collaboration Community Care
program (TC3) and the Community Services Outreach Coordinator. The intent of
the program is to provide call mitigation of unnecessary 911 calls and redirect
these callers to the appropriate social service agency within the community.
Reducing unnecessary 911 calls is part of the department’s resource and service
efficiency plan. This position will process referrals from field crews and
manage a case load of clients consisting of aging, medical, behavioral health
and substance abuse with various and dynamic needs.
Distinguishing Characteristics
A
Community Services Outreach Specialist is a civilian para-professional with
social service/behavioral health expertise. The position involves effectively
interacting in a “one-on-one capacity” with communities members and agencies. The
work involves varying hours and days as required by the many different TC3
calls.
Reports to Fire Captain
Reports to Fire Captain
Essential Functions
Process referrals by inputting client referrals as received from field crews each day. Research client information on the Health Information Exchange, AHCCCS portal and Electronic Patient Care Reports and any other means at your disposal
Process client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, home income, health insurance information, primary care information and case worker information. Includes home safety check and attempt to meet with any other important parties
Resource outreach by creating and maintaining relationships with carious agencies within the community that can provide TC-3 clients with alternatives to the 911 system to more appropriately manage each individual's particular circumstances
Provide case management through Identifying and coordinating with community resources in the area that will likely meet your client's needs. These should be alternatives to the 911 system and can include things like ongoing case management, durable medical equipment or medical and behavioral avocation
Provides case documentation by documenting client information, ongoing case notes and any other interactions and actions taken on the client's behalf including but not limited to speaking with primary care doctors, completing referrals to outside agencies and information obtained from outside agencies
Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.
Process client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, home income, health insurance information, primary care information and case worker information. Includes home safety check and attempt to meet with any other important parties
Resource outreach by creating and maintaining relationships with carious agencies within the community that can provide TC-3 clients with alternatives to the 911 system to more appropriately manage each individual's particular circumstances
Provide case management through Identifying and coordinating with community resources in the area that will likely meet your client's needs. These should be alternatives to the 911 system and can include things like ongoing case management, durable medical equipment or medical and behavioral avocation
Provides case documentation by documenting client information, ongoing case notes and any other interactions and actions taken on the client's behalf including but not limited to speaking with primary care doctors, completing referrals to outside agencies and information obtained from outside agencies
Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.
Minimum Qualifications
EDUCATION LEVEL & TYPE: 6 months post High School
EXPERIENCE: At least 2 years experience in social
services, behavioral health, counseling, Emergency Medical Services or closely
related field
Valid and Unrestricted Class D - Driver's License
Special Job Requirements
LICENSURE/CERTIFICATION: Arizona
licensed Emergency Medical Technician
Other Information
FLSA Status: Exempt
Occupational Group Code: 35
Occupational Group Description: Fire
EEO Job Category Code: B
EEO Job Category Description: Professionals
Organizational Level: First Level Employee
NCCI: 8720
Bargaining Unit: CWA
Driving Requirements
The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.
Driving Level: Primary
License Type: Valid and Unrestricted D License
CDL Endorsements: None
Safety Sensitive: No
Job Description Disclaimer
This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.
CLASS: 6487; EST: 7/8/2021; REV: 7/8/2021;