City of Tucson

This position will be a working with the department’s Tucson Collaboration Community Care program (TC3) and the Community Services Outreach Coordinator. The intent of the program is to provide call mitigation of unnecessary 911 calls and redirect these callers to the appropriate social service agency within the community. Reducing unnecessary 911 calls is part of the department’s resource and service efficiency plan. This position will process referrals from field crews and manage a case load of clients consisting of aging, medical, behavioral health and substance abuse with various and dynamic needs.

A Community Services Outreach Specialist is a civilian para-professional with social service/behavioral health expertise. The position involves effectively interacting in a “one-on-one capacity” with communities members and agencies. The work involves varying hours and days as required by the many different TC3 calls.

Six (6) months post high school and two (2) years of directly related experience.

LICENSURE/CERTIFICATION: Arizona licensed Emergency Medical Technician

FLSA Status: Exempt

Occupational Group Code: 35

Occupational Group Description: Fire

EEO Job Category Code: B

EEO Job Category Description: Professionals

Organizational Level: First Level Employee

NCCI: 8720

Bargaining Unit: CWA

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.