City of Tucson


$17.50-$28.35 Hourly / $36,400.00-$58,968.00 Yearly
Salary Grade: 917

General Description

This position will be a working with the department’s Tucson Collaboration Community Care program (TC3) and the Community Services Outreach Coordinator. The intent of the program is to provide call mitigation of unnecessary 911 calls and redirect these callers to the appropriate social service agency within the community. Reducing unnecessary 911 calls is part of the department’s resource and service efficiency plan. This position will process referrals from field crews and manage a case load of clients consisting of aging, medical, behavioral health and substance abuse with various and dynamic needs.

Distinguishing Characteristics

A Community Services Outreach Specialist is a civilian para-professional with social service/behavioral health expertise. The position involves effectively interacting in a “one-on-one capacity” with communities members and agencies. The work involves varying hours and days as required by the many different TC3 calls.

Reports to Fire Captain

Essential Functions

Process referrals by inputting client referrals as received from field crews each day. Research client information on the Health Information Exchange, AHCCCS portal and Electronic Patient Care Reports and any other means at your disposal

Process client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, home income, health insurance information, primary care information and case worker information. Includes home safety check and attempt to meet with any other important parties
Resource outreach by creating and maintaining relationships with carious agencies within the community that can provide TC-3 clients with alternatives to the 911 system to more appropriately manage each individual's particular circumstances

Provide case management through Identifying and coordinating with community resources in the area that will likely meet your client's needs. These should be alternatives to the 911 system and can include things like ongoing case management, durable medical equipment or medical and behavioral avocation

Provides case documentation by documenting client information, ongoing case notes and any other interactions and actions taken on the client's behalf including but not limited to speaking with primary care doctors, completing referrals to outside agencies and information obtained from outside agencies

Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.

Minimum Qualifications

EDUCATION LEVEL & TYPE: 6 months post High School

EXPERIENCE: At least 2 years experience in social services, behavioral health, counseling, Emergency Medical Services or closely related field

Valid and Unrestricted Class D - Driver's License

Special Job Requirements

LICENSURE/CERTIFICATION: Arizona licensed Emergency Medical Technician

Other Information

FLSA Status: Exempt

Occupational Group Code: 35

Occupational Group Description: Fire

EEO Job Category Code: B

EEO Job Category Description: Professionals

Organizational Level: First Level Employee

NCCI: 8720

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Primary
License Type: Valid and Unrestricted D License
CDL Endorsements: None
Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 6487; EST: 7/8/2021; REV: 7/8/2021;