Assists in the management, coordination, and continued improvement of the Public Safety Communications Department, which is a twenty-four hour, seven-days-per-week operation.
This job reports to: Public Safety Communications Administrator
Regularly directs or supervises the work of at least two full-time supervisor level employees. Manages, plans, organizes, and directs the department’s operational activities within a functional work.
Supervises daily emergency communications operations and the work of subordinate supervisors.
Serves as a mentor to employees and establishes and maintains career development tracks.
Plans, organizes, and coordinates training programs.
Functions as the department liaison with the City’s Information Technology Department. Responsible for the oversight and function of all technology required to provide services to the public and dispatch services to customers.
Ensures the security and operational integrity of the department.
Serves as a project manager and completes special projects assigned by department leadership.
Coordinates the acquisition, installation, and upgrade of communications equipment and software in the communication center’s primary and backup location.
Assumes on site Incident Command during significant events related to emergency responses in field operations or during times of critical infrastructure/system failures.
Prepares and presents public relations and educational information regarding department operations and responds to requests for information from agency representatives and the public.
Minimum Education Level & Type: Bachelor's Degree
Minimum Experience Qualifications: At least 5 years in emergency communications or closely related public safety field with at least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.
"Lead" is defined as leading at least 1 full-time FTE n a work unit. It does not include leading projects, departments, contractors, interns, etc.
"Supervisory" is defined as having supervised at least 1 full-time FTE.
FLSA Status: Exempt
Occupational Group Code: 16
Occupation Group Description: Electronics and Communication
EEO Job Category Code: F
EEO Job Category Description: Administrative Support
Organizational Level: Coordinator
Bargaining Unit: No Representation
The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.
Driving Level: Incidental
License Type: Valid and Unrestricted D - Driver
CDL Endorsements: None
Safety Sensitive: No