City of Tucson


$28.21-$50.14 Hourly / $58,676.80-$104,291.20 Yearly
Salary Grade: 817

General Description

Assists in the management, coordination, and continued improvement of the Public Safety Communications Department, which is a twenty-four hour, seven-days-per-week operation.

This job reports to: Public Safety Communications Administrator 

Essential Functions

Regularly directs or supervises the work of at least two full-time supervisor level employees. Manages, plans, organizes, and directs the department’s operational activities within a functional work.

Supervises daily emergency communications operations and the work of subordinate supervisors.  

Serves as a mentor to employees and establishes and maintains career development tracks. 

Plans, organizes, and coordinates training programs. 

Functions as the department liaison with the City’s Information Technology Department. Responsible for the oversight and function of all technology required to provide services to the public and dispatch services to customers. 

Ensures the security and operational integrity of the department. 

Serves as a project manager and completes special projects assigned by department leadership. 

Coordinates the acquisition, installation, and upgrade of communications equipment and software in the communication center’s primary and backup location.  

Assumes on site Incident Command during significant events related to emergency responses in field operations or during times of critical infrastructure/system failures.  

Prepares and presents public relations and educational information regarding department operations and responds to requests for information from agency representatives and the public.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 5 years in emergency communications or closely related public safety field with at least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.

"Lead" is defined as leading at least 1 full-time FTE n a work unit. It does not include leading projects, departments, contractors, interns, etc.

"Supervisory" is defined as having supervised at least 1 full-time FTE.

Pre-employment Medical Testing Requirements



Other Information

FLSA Status: Exempt

Occupational Group Code: 16 

Occupation Group Description: Electronics and Communication

EEO Job Category Code: F

EEO Job Category Description: Administrative Support

Organizational Level: Coordinator

NCCI: 8810

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Incidental

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 6366; EST: 7/1/2018; REV: 7/1/2018;