City of Tucson


$25.58-$45.52 Hourly / $53,206.40-$94,681.60 Yearly
Salary Grade: 816

General Description

Assists in the management, coordination, and continued improvement of the work within the Public Safety Communications Department which is a twenty-four hour, seven-days-per-week operation. This position is responsible for overseeing the day-to-day operations and technical support as related to operations for, 911 operations, dispatching services, information technology systems and employee development and strategic planning

Essential Functions

Regularly directs or supervises the work of at least two full-time supervisor level employees. Manages, plans, organizes, and directs the department’s operational activities within a functional work unit to include 911, Dispatch, Career Development and Strategic Planning, and Information Systems

Supervises daily emergency communications operations and the work of subordinate supervisors. Provides guidance to supervisors regarding daily operating issues. Assigns, schedules, guides and monitors work by ensuring proper procedures are followed by personnel, ensuring sufficient staffing for the department, and developing, recommending and implementing approved policies and procedures

Mentors, establishes and maintains career development tracks of communications staff 

Plans, organizes, and coordinates public safety telecommunications training programs. Works with communications staff to identify training needs and training programs for public safety dispatching and call taking. Directs the development and implementation of strategies for staff training and development. Continuously monitors and evaluates the quality, efficiency and effectiveness of delivery methods and procedures of training programs, and makes recommendations for improvements. Provides technical support, information and guidance on training and development issues. Maintains employee training records

Functions as the department liaison with the City’s Information Technology Department. Responsible for the oversight and function of all technology required to provide 911 services to the public, and dispatch services to customers

Ensures the security and operational integrity of the Communications Center facility and equipment. Serves as a department project manager and completes special projects assigned by the department administration. Participates in project planning and the acquisition and installation of communications equipment. Plans and manages projects including the acquisition and installation of system enhancements and other capital purchases. Coordinates the acquisition and installation of communications equipment in public  safety vehicles and ensures equipment is properly installed. Coordinates communications system upgrades and enhancements

Prepares and presents public relations and educational informtion regarding Communication Center operations, and responds to requests for information from agency representatives and the general public. Represents the department at meetings

Performs duties of supervisors or subordinates, if necessary, to ensure continuity of operations during absences. Advises leadership in a timely manner of situations or issues that have or could lead to deviation from expected results, and recommends appropriate solutions or options

Contributes to meeting the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountability. Reviews and guides disciplinary actions initiated by subordinate supervisors. Ensures that work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements

Minimum Qualifications

Minimum Education Level & Type: Associate's Degree

Minimum Experience Qualifications: At least 3 years' experience in a Lead or Supervisory capacity working in a  centralized communications operation or related functional area.

 "Lead" is defined as leading at least 1 full-time FTE n a work unit. It does not include leading projects, departments, contractors, interns, etc.           

 "Supervisory" is defined as having supervised at least 1 full-time FTE.

Pre-employment Medical Testing Requirements



Other Information

FLSA Status: Exempt

Occupational Group Code: 16 

Occupation Group Description: Electronics and Communication

EEO Job Category Code: F

EEO Job Category Description: Administrative Support

Organizational Level: Coordinator

NCCI: 8810

Bargaining Unit: No Representation

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 6366; EST: 7/1/2018; REV: 7/1/2018;