City of Tucson


$21.20-$34.49 Hourly / $44,096.00-$71,739.20 Yearly
Salary Grade: 919

General Description

This classification is a lead-level position that will be responsible for assessing emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both public and partner agencies.  Employees in this classification will serve as a first responder and will answer, assess, and route emergency 9-1-1 calls for both Police and Fire/EMS specialties.  This classification also performs radio dispatch and support functions of both disciplines of both Police and Fire/EMS specialties.

Essential Functions

Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries 

Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services  

Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system.  

Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction  

Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards  

Identifies and dispatches closest, most appropriate, response units using multiple data sources  

Supports field operations via trunked radio communications  

Documents critical event information and communicate with public safety units via Computer Aided Dispatch (CAD) system

Maintains confidentiality; enters data; performs clerical duties; completes projects and training; reviews and updates policy; performs peer review 

Performs work in rotating shifts including weekdays, weekends, holidays, days, evenings, nights often in a non-traditional work week schedule

Additional Fire and EMS Radio Dispatch Duties include:  

Resource selection, routing and radio announcement related to dispatch of emergency responders

Supports Fire and EMS units and facilitate hospital communication using telephone and/or radio

Additional Police Dispatch Duties Include:  

Oversees public safety units’ location and activity through various computer visual displays

Provides vigilant safety and welfare support to include the dissemination of criminal justice information

Coordinates response between patrol officers, detectives, Air Support, SWAT, Hostage, Service Dog, and Crime Scene units, as well as units from outside agencies

Utilizes comprehensive knowledge of local geography

Researches analytical data to supplement response related information and on-scene awareness

Minimum Qualifications

Minimum Education Level & Type: Associate's degree

Minimum Experience Qualifications: At least 2 years Answering emergency and non-emergency 911 calls for both Police and Fire/EMS  and dispatching public safety units in response for emergency assistance for either Police or Fire/EMS in a Public Safety Answering Point (PSAP)

Ability to type 45 Net Words Per Minute Net (NWPM)

Pre-employment Medical Testing Requirements

Long Audio Test

Non-NIDA Drug Test

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 16

Occupational Group Description: Electronics and Communications

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: Lead

NCCI: 8810

Bargaining Unit: TACE

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Non-Driving

License Type: None

CDL Endorsements: None

Safety Sensitive: Yes

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 6332; EST: 11/14/2017; REV: 11/14/2017;