City of Tucson

Supervises Police and Fire/EMS communications personnel involved in answering emergency and non-emergency 9-1-1 calls and dispatching Police and Fire/EMS units in response to requests for emergency assistance.  Investigates citizen complaints and identifies and resolves problems and issues arising from complaints.

Uses independent judgment for the following:  

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.  

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.  

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.  

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.  

Contributes to the needs of the community and City by implementing and causing others to implement the organization’s values and strategies by leading through example, competency, and accountabilities.  

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.  

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.  

Monitors telephone lines, acting as a liaison between the call taker and the dispatcher, advising personnel, and coordinating phone requests.  

Participates in training review boards, reading and critiquing evaluations, maintaining training logs, updating training materials and syllabi, writing reports, planning and making recommendations for future training.  

Functions as the initial point of contact  for citizen complaints about unit personnel.  

Ensures  communication equipment is operational by troubleshooting malfunctions, and  initiating repair orders.  

Functions as a department liaison for field operations and command staff.  

Provides public education by representing the department at job fairs, speaking to community groups, training volunteers and conducting tours of facilities.

Minimum Education Level & Type: Associate's Degree

Minimum Experience Qualifications: At least 4 years’ experience within a Public Safety Answering Point (PSAP); answering police, fire, and medical emergency 911 calls and radio dispatching police, fire, and medical units to requests for emergency assistance.

Non-NIDA Drug Test

FLSA Status: Non-Exempt

Occupational Group Code: 16

Occupational Group Description: Electronics and Communications

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Supervisor

NCCI: 8810

Bargaining Unit: No Representation

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted Class D - Driver

CDL Endorsements: None

Safety Sensitive: Yes

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.