City of Tucson

UTILITY SERVICE REPRESENTATIVE (#5160)

$15.32-$25.50 Hourly / $31,865.60-$53,040.00 Yearly
Salary Grade: 916


General Description

Enforces City codes and ordinances and resolves problems related to water connections or flow, or with servicing Environmental Services customers' needs.

Essential Functions

For Water Department only: conducts site assessments and research by contacting the client investigating tampering or possible illegal water connections, detecting and isolating leaks, determining usage patterns, performing water audits, installing low-flow fixtures, teaching irrigation system maintenance and balancing irrigation schedules, calculating water budgets and following through on investigations and assessments.

Installs locking devices and conducts follow-up field work.

For Water Department only: enforces codes by conducting site assessments, contacting the responsible parties, reporting on and inspecting meter tampering, taking photographs, discussing the violations with the customers, determining if a citation is warranted, requesting issuance of citations, scheduling court hearing dates, presenting evidence and testimony at hearings and assisting the magistrate in determining the correct fines to assess.

Processes and manages account collections by advising customers on delinquent accounts, requesting payments or arranging payment schedules.

Provides community and educational outreach by setting up information booths at community events, distributing and explaining educational materials, and making presentations to schools and community groups.

Provides information, proposals and input to supervisors, prepares reports and letters, reviews codes, conducts phone contacts, compiles and maintains electronic or paper records.

For Environmental Services only: services customers with container information: size needed, price structure, frequency of collections, recycle containers, special pick ups, compactors.

Refers customer complaints to appropriate channels.

Executes contracts for initial entry and renewal.

Enters information into computer database.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience and Qualifications: 

Water Department: 

At least 2 years of experience enforcing city codes and ordinances and resolving problems related to water connections or flow.

OR 

Environmental and General Services Department:

 At least 2 years of experience with servicing Environmental Services customers' needs.


Valid and Unrestricted Class D - Driver's License

Pre-employment Medical Testing Requirements

None

Unless at EGSD:

Basic Physical

75 lb Lift Test

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 27

Occupation Group Description: Sanitation

EEO Job Category Code: C

EEO Job Category Description: Technicians

Organizational Level: First Level Employee

NCCI: 7520

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Primary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 5160; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;