City of Tucson

METER SERVICE REPRESENTATIVE (#4009)

$16.60-$28.86 Hourly / $34,528.00-$60,028.80 Yearly
Salary Grade: 916

General Description

Leads water utility personnel in servicing and reading meters, including responding to emergency customer requests regarding water service conditions and service levels.

Essential Functions

This is a lead position affording guidance to other positions performing the same tasks. This lead position also reviews workloads, assigns work and coaches employees with specialized instructions and practices for job accomplishments.Lead personnel may contribute to other employees' performance evaluations, assist with the hiring process by interviewing and making recommendations and providing input to supervisory staff.

Conducts high bill investigations; identifies and recommends methods to customers for reducing water usage.

Reviews meter access problems and hazardous conditions and recommends appropriate solutions.

Inspects water meter installations for compliance with department specifications and coordinates corrections with contractors.

Investigates water service conditions, including meter leaks, pressure problems, unauthorized connections and damaged meters.

Assists in the efficient design and sequencing of meter reading routes.

Performs meter service work including turn-ons and offs, meter replacements, delinquent collections and locks, replacing or resetting meter boxes.

Installs fire hydrant meter and backflow assemblies and tests for proper operation.

Records meter readings, utilizing a hand held electronic meter reading device.

Reads maps and plans to identify operational and service conditions.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D

Minimum Experience Qualifications: At least 3 years servicing and reading meters, including responding to emergency customer requests

Valid and Unrestricted Class D - Driver's License

Pre-employment Medical Testing Requirements

Basic Physical

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 01

Occupational Group Description: Clerical and Office Management

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: Lead

NCCI: 7520

Bargaining Unit: AFSCME

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Primary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.
CLASS: 4009; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;