City of Tucson


$28.79-$50.63 Hourly / $59,883.20-$105,310.40 Yearly
Salary Grade: 716

General Description

The Enterprise Resource Planning (ERP) Manager is responsible for the day to day functional support of the City's ERP systems. 

Operational system support and vendor hosted batch execution and scripting is managed by City's 3rd party vendor. 

This position also manages an ERP support Functional Application Support Technical Team.

This position will be accountable to manage the vendor relationship, manage user department participation (superusers/department project managers), present reports to the ERP governance board and coordinate the change management processes required for the support of the City's ERP system. 

This position will also serve as the project manager for system upgrades and any other major developments essential for business operations in relation to the system.

Essential Functions

Performs the following functions with regular use of independent judgment:  

Ensures that the ERP systems meet the City's business requirements and goals, works with assigned department personnel to resolve system issues.  

Provides regular status updates to the ERP governance board, including making recommendations for upgrades, new modules, reports, etc.  

Develops and coordinates the implementation of business practices that support an efficient workflow, troubleshooting and overall efficient use of the ERP system.  

Assists with contract negotiations for ERP and service providers.  

Administers strategies and programs that support the use, development, maintenance and function of the City's ERP system.   

Analyzes and evaluates the City's need for new technologies and develops and implements strategies to meet those needs in relation to the ERP system.  

Organizes and directs daily operations of the Functional Application Support Technical Team (FAST2) by performing administrative duties, overseeing programs, projects and personnel from user departments.   

Additionally, this position manages the technical growth of the FAST2 members and ensures primary and secondary support for all major modules of ERP system.  

Oversees the planning, implementation, direction and management of all ERP functions and resources to achieve the strategic objectives of the City in an efficient and effective manner.  

Manages service levels with the City's ERP vendor for continuous support.  

Leads the evaluation, installation, configuration and deployment of post-implementation upgrades to existing ERP applications.   

Ensures that ongoing ERP updates and system roadmaps align with enterprise infrastructure lifecycle planning and that the technology is funded and in place to support the systems.  

Serves as a liaison with technical staff to assist with design specs, program logic and data conversions where needed.   Coordinates feasibility studies for new ERP products and advises the ERP governance board based on findings.   

Ensures that ERP integration into City systems meets functional requirements, system compliance.  

License compliance and interface specifications.  

May supervise a staff comprised of technical and non-technical personnel.  

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least five years in ERP systems administration, project implementation, project management or other related experience

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Exempt

Occupational Group Code: 06

Occupational Group Description: Data Processing

EEO Job Category Code: B

EEO Job Category Description: Professionals

Organizational Level: Superintendent/Manager

NCCI: 8810

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted Class D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 0786; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;