City of Tucson


$15.05-$26.48 Hourly / $31,304.00-$55,078.40 Yearly
Salary Grade: 914

General Description

Provides customer service, and performs clerical duties. Processes and authorizes appropriate payments for services.

Essential Functions

Provides customer service by answering telephones, greeting customers, providing information, processes applications for service, responding to requests, handling problems and irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with field personnel.

Performs clerical duties by preparing and maintaining files, records and logs, picking up and distributing mail, maintaining and ordering supplies, entering and correcting information in the computer system, completing, distributing and processing work orders, transcribing documents, processing time cards and payroll, maintaining schedules and calendars, preparing travel orders, correspondence, purchase orders, and various reports and forms, processing various customer billings, copying, faxing, accepting deliveries, and notifying appropriate staff.

Manages accounts by accepting payments, preparing deposits, balancing accounts and preparing invoices for payment.

Performs related duties such as: processing reservations and training requests, inputting, processing, and issuing permits, licenses and applications, assigning cases, inspecting and cutting film, receiving and processing plans, certifying truck weights, accepting and sorting household and automotive wastes, ordering garbage and recycling containers, translating as necessary, coordinating training classes, maintaining parking administration waiting lists, tickets, payments and permits and maintaining vending machines.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment, and handling money and other forms of payment

Pre-employment Medical Testing Requirements


Unless at Tucson Police Department, then:

Non-NIDA Drug Test

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 01

Occupation Group Description: Clerical and Office Management

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee

NCCI: 8810

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Non-Driving

License Type: None

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 0152; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;