City of Tucson

Supervises personnel in performing the daily activities of an office. Implements policies and procedures and responds to requests for information.

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and regulations.

Directs and oversees workflow by checking for proper routing, following up on delegated tasks, compiling statistics on employees, monitoring and verifying information.

Performs administrative duties by scheduling meetings, suggesting changes to policies and procedures, preparing and producing reports, coordinating and providing support for committees, monitoring, preparing and processing correspondence and agendas, processing payroll, reviewing policies, ensuring supplies and equipment are ordered and maintained, and overseeing department databases.

Responds to appealed requests for information by reviewing requests, finding answers or directing the questions to the proper department, writing response letters, preparing memos and following up on difficult customer questions and issues.

FLSA Status: Non-Exempt

Occupational Group Code: 01

Occupation Group Description: Clerical and Office Management

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Supervisor

NCCI: 8810

Bargaining Unit: No Representation