Under general supervision, performs supervisory and administrative work in the Sheriff Department’s work programs; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
This is the supervisory level in the Work Program Specialist series. Incumbents supervise Work Program Specialist I’s, clerical and other staff assigned to a work program. This class differs from Work Program Specialist I in that incumbents of the latter class may have lead responsibilities over other staff and may supervise inmates and other program participants but would not have responsibility for supervising an entire program.
Plans, organizes and supervises work program staff; assesses workload and prioritizes and assigns work; trains, evaluates and counsels staff; selects or recommends selections of new staff and disciplinary actions.
Reviews and interprets complex state and local laws and regulations for staff; conducts staff meetings; assists in developing and implementing unit policies and procedures.
Assists staff with difficult or complex issues; personally resolves unique and difficult situations.
Confers with supervisor, administrators, professional and technical staff, and others regarding policies, procedures, and operational needs of the clerical unit; maintains control records of unit activities; prepares and reviews statistical summaries of work activity.
Maintains knowledge of current departmental, divisional or unit policies, procedures, and terminology and of applicable laws.
Serves as liaison to the public and private group involved or interested in program related activities.
Experience: Three years of responsible clerical or supervisory experience including a minimum of one year at a level equivalent to Work Program Specialist I in San Joaquin County service.
License: Possession of a valid California driver’s license.
Principles and techniques of supervision and training; principles and techniques of interviewing; basic mathematics; principles and techniques of maintaining statistical and simple financial records; methods of locating and verifying information and of using source materials; language mechanics public relations techniques; general psychology; cultural and normal and abnormal human behavior; general procedures and practices of an inmate custodial facility.
Train and supervise others; plan, schedule and assign work; collect accurate information from interviews and correspondence; gather, record and evaluate information; read, understand and apply written regulations and other job related material; understand and follow oral and written instructions; review work for accuracy and procedural conformance; deal tactfully and firmly with hostile and anti-social clients; establish and maintain effective working relationships with others; communicate effectively, both orally and in writing; type 40 type words per minute if required by the nature of the assignment.