Security Officer II (#RP0402)

Under general supervision, leads and participates in routine security patrol work of a unit of security officers in providing for the safety and protection of patients, employees, visitors, medical staff, and the facilities and grounds operated by the Department of Health Care Services; performs the more complex work of the unit; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Section 3 of the Civil service Rules.

An employee in this class is distinguished as a lead worker and performs the most difficult security assignments by referring to established security policies and procedures. Incumbents may assist in training lower level security officers. Incumbents must possess the ability to relate positively with persons from differing ethnic, economic, and social backgrounds by maintaining a courteous and helpful attitude when dealing with the public and staff.

• Maintains stationary security post; maintains radio communication with officers on patrol; monitors video surveillance cameras and security alarms as related to facility access doors; greets visitors appropriately; issues visitor passes and answers phones; makes contact with all persons not properly identified to assure their authorized presence.
• Assigns, trains, and participates in the daily assignments of security officers on an assigned shift.
• Performs interior and exterior patrols to maintain a safe environment for patients, employees, visitors and staff, checks for unlocked doors, fire exit alarms, safety hazards, and adequate lighting.
• Assists in developing and implementing policies and procedures related to all facets of security systems; evaluates security system and recommends changes to meet existing needs; maintains quality control standards for all phases of the security operation.
• Provides for and follows lockup and unlocking procedures pursuant to department time schedules; unlocks doors during night and weekend hours to admit authorized personnel.
• Responds to emergency and provides assistance as needed; assists in restraining of patients when asked by physicians or nursing staff.
• Observes and reports, as required by law and agency policy, all activities that constitute assault or battery or threaten the safety or security of the patients, employees, staff, visitors and facilities.
• Provides assistance and/or information as required in order to maintain safety, security, and good public relations; escorts the public and staff to their vehicle(s).
• Enforces rules and regulations pertaining to safety, security, fire prevention and parking at the facility; issues parking violations on County property.
• Prepares daily activity, incident, traffic, inspection and other security reports as they pertain to the scope and purpose of the department; attends scheduled training sessions.
• Interacts with patients, physicians, employees, vendors, and visitors in a friendly and cordial manner and promotes a positive image for the facility.

Basic principles of supervision and security systems; operation of a two-way radio communications system; buildings and grounds security procedures, building safety; personal safety; fire protection procedures; basic public relations; applicable codes and regulations; departmental policies and procedures pertaining to security activities; professional ethics; officer safety.

Plan and organize the work of others; operate a personal computer; perform simple arithmetic calculations; conduct cost analysis; prepare and implement budgets and fiscal controls; understand and follow written and oral instructions; perform routine security tasks; communicate effectively; prepare written reports; establish and maintain effective working relationships; work varied shifts; physically restrain patients/visitors; keep calm under stress or emergency situations, make independent judgment and adopt quick, effective, and responsible course of action, and be honest and tactful in both pleasant and unpleasant situations; function as a liaison between Department of Health Care Services facilities and local law enforcement agencies; perform essential physical requirements including, but not limited to: the ability to stand and/or walk for an entire shift, climb six (6) or more flights of stairs, lift and carry twenty-five (25) pounds, perform manual dexterity tasks, withstand frequent exposure to weather, and restrain, kneel, bend, and stoop frequently.

Mobility-Frequent sitting, walking, pushing/pulling, bending/squatting and stair climbing; occasional standing for long periods; Lifting-Occasional lifting of over 70 pounds, restraining, lifting, turning of heavy objects or people; Vision-Constant use of overall vision; frequent need for hand-eye coordination and depth perception; occasional reading and close-up work, field of vision/peripheral and color perception; Dexterity-Normal dexterity, frequent writing and grasping; occasional holding and reaching; Hearing/Talking-Frequent hearing and talking on the telephone and in person; Emotional/Psychological-Frequent concentration; occasional public contact and decision making; Environmental Conditions-Constant working weekend/nights or evenings.