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Senior Support Services Tech (#RO7302)
$21.81-$26.51 Hourly / $3,780.15-$4,594.79 Monthly / $45,361.82-$55,137.58 Yearly




DEFINITION

Under direction, leads and performs a wide variety of specialized clerical and semi-skilled manual labor duties, either within an assigned department or on a countywide basis; leads and coordinates the completion of high-volume, computerized printing projects, as well as the operation of equipment used for mailing, printing, binding, and related activities; assigns, coordinates, and participates in picking up, receiving, processing, and delivering mail, packages, supplies, and other materials; coordinates the gathering and packaging of recyclable materials; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

CLASS CHARACTERISTICS

This is the advanced or lead-level class in the Support Services Technician series. At this level, incumbents lead and coordinate the support services activities within the assigned department, while also personally performing the most difficult activities. Incumbents have substantial independent responsibility for ensuring that assigned areas of responsibility are performed efficiently and with a focus on customer service.

This class differs from the lower-level class of Support Services Technician II because employees in this class typically lead and direct the work of subordinate staff and are responsible for coordinating activities in their assigned areas to ensure that the support service needs of customers are met. Incumbents’ may be assigned to coordinate one particular support service area (e.g., mail and delivery services or production printing), or may provide leadership in multiple areas.

TYPICAL DUTIES

Production Printing Services: 
  • Leads and participates in the operation of high volume, computerized printing/duplicating equipment in order to respond to customer requests; directs and coordinates the work of subordinate staff in order to complete a wide range of printing projects, including multi-step printing jobs requiring advanced processes and/or specialized materials; may personally perform the most difficult and complex printing activities. 
  • Meets with customers to identify their printing needs; advises customers in developing project layouts that communicate information in the most effective and visually pleasing way; provides options for project materials and formats; prepares cost estimates; explains cost variables and potential efficiencies; develops project work plans and timelines to meet customer needs; orders materials. 
  • Utilizes various software tools to edit and finalize customer print copy; recommends changes to correct typographical or other errors; ensures final customer approval of print copy prior to beginning work. 
  • After project completion, reviews and approves invoices and submits for processing; maintains hard copy and computerized files for all printing projects. 
  • Maintains inventories of supplies and stock; cleans, adjusts, and makes minor repairs to equipment; contacts vendor service technicians as needed for routine maintenance and/or emergency repairs. 
Mail and Delivery Services: 
  • Leads and coordinates mail and delivery services, including the picking up, sorting, weighing, metering, and delivery of incoming and outgoing mail, as well as items to/from the postal service and other delivery vendors; oversee the operation of a variety of mail, package handling, paper supply, and stationary equipment. 
  • Plans mail routes and work strategies in order to improve customer service within existing labor and budget resources; schedules and assigns subordinate staff to perform mail and delivery activities, and to respond to incoming service requests; participates in the work as needed. 
  • Monitors Postal Service and other resources for changes in rates, mail preparation or delivery processes, or legal requirements; informs management on such changes and arranges or provides training to subordinate staff as required. 
  • Coordinates the collection, packaging, shipping and/or delivery of recyclable materials to appropriate facilities; ensures compliance with state and federal laws and regulations. 
  • Oversees the receipt and delivery of freight items; ensures that staff are properly trained on the use of freight-handling equipment such as dollies, hand carts, and pallet jacks. 
  • Assigns staff as required to move paper stock and other central supply items, move records to and from storage areas, or perform other clerical or manual labor tasks; participates in the work as required to coordinate activities and meet customer needs. 
All Assigned Functions: 
  • Prioritizes work and assigns to subordinate staff as appropriate; monitors staff activities to ensure that work is being done correctly and in a timely and cost effective manner; inspects outputs as needed to ensure quality; ensures customer satisfaction with results. 
  • Arranges or provides training for subordinate staff on procedures and equipment; ensures that equipment is used properly and safely. 
  • Develops and implements work procedures to improve operational efficiency and effectiveness; recommends policy and procedure changes to management as appropriate; helps ensure that assigned program areas comply with relevant rules, policies, and/or regulations. 
  • Prepares correspondence and reports; may prepare workload, productivity, or other reports as requested by management. 
  • May participate in the selection of new employees; may provide input to the supervisor regarding subordinate employees’ performance. 
  • May operate a two-way radio or cellular telephone for emergency communication.

MINIMUM QUALIFICATIONS

EITHER PATTERN I
Experience: One year equivalent to Support Services Technician II in San Joaquin County service. 

Note: This requirement shall be waived for individuals employed in the San Joaquin County classes of Offset Equipment Operator II or Lead Mail Clerk upon implementation of classification study #15-027 by the Board of Supervisors. 

OR PATTERN II
Experience: Two years of stock room, messenger, delivery service, or related experience that required familiarity with mailing regulations and requirements; AND one year conducting high-volume, computerized production printing work in order to meet customer needs. 

Substitution: Clerical experience that required the regular use of personal computers and computerized printing can substitute, on a year-for-year basis, for up to one year of the above-required non-printing experience (one year of production printing work is still required). 

AND FOR BOTH PATTERNS 
Licenses: Possession of a valid California driver’s license.

KNOWLEDGE

Basic principles of personnel management, including training, leadership and supervision; general postal laws and regulations; principles of customer service; the operation and maintenance of standard office equipment, including computers and general office software; the operation of high-volume, computerized printing and document-finishing equipment; record keeping techniques; basic arithmetic, grammar, and spelling; traffic rules and regulations; safe work practices related to the performance of manual tasks and the operation of a motor vehicle.

ABILITY

Lead and coordinate the work of subordinate staff engaged in administrative and manual labor work; provide advice to managers on how to effectively layout and format printed materials; provide advice to managers regarding the most effective and appropriate way to ship and/or mail items; operate personal computers and utilize general office software; operate and perform basic maintenance on high-volume, computerized printing and document-finishing equipment in order to respond to customer printing needs in a timely and efficient manner; drive delivery vehicles; establish delivery routes and schedules; sort mail and other items; move and load mail and supplies safely; communicate effectively; establish effective working relationships with those contacted during the course of the work, including managers, County employees, and the general public.

PHYSICAL/MENTAL REQUIREMENTS

Mobility – frequent operation of a data entry device; frequent standing, walking, pushing, pulling, or bending for extended periods of time; frequent driving and climbing stairs; Lifting - frequently 5 to 30 lbs or less; occasional – 30 to 70 lbs; occasional restraining, lifting and/or turning heavy objects; Visual – constant use of good overall vision, color perception, depth perception; occasional reading and close-up work; frequent use of good hand and eye coordination; frequent use of good field of vision/peripheral; Dexterity - frequent holding, reaching, grasping, repetitive motion; occasional writing; Hearing/Talking- frequent hearing of normal speech, hearing/talking on the radio, talking in person; Emotional/Psychological – frequent working alone; occasional risk of exposure to bio-hazardous materials; occasional dealing with emergency situations; Special Requirements – may require working overtime, weekends and nights; Environmental – frequent exposure to cold/heat, dirt, dust, fumes, and varied weather conditions; frequent driving of a vehicle to transport materials, which may include blood and other laboratory specimens.

San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

CLASS: RO7302; EST: 3/9/2016;