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Support Services Technician II (#RO7301)
$18.84-$22.90 Hourly / $3,265.39-$3,969.11 Monthly / $39,184.79-$47,629.36 Yearly




DEFINITION

Under general supervision, performs a wide variety of clerical and semi-skilled manual labor duties, either within an assigned department or on a countywide basis; performs high-volume, computerized printing processes; operates equipment used for mailing, printing, binding, and related activities; picks up, receives, processes, and delivers mail, packages, supplies, and other materials; gathers and packages recyclable materials; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

CLASS CHARACTERISTICS

This is the journey-level class in the Support Services Technician series. At this level, incumbents work with substantial independence to perform the full range of support services duties.

This class differs from the lower-level class of Support Services Technician I because employees in the latter class perform a limited range of duties with less independence. While a Support Services Technician I primarily performs the more routine general support and production printing tasks, a Support Services Technician II is expected to independently complete difficult, multi-step printing projects requiring advanced processes and/or specialized materials.

TYPICAL DUTIES

  • Independently sets up and operates high volume, computerized printing equipment for a variety of projects such as letterheads, business cards, forms, booklets, brochures, and form letters; completes a wide range of printing projects, including multi-step printing jobs requiring advanced processes and/or specialized materials.
  • Selects and obtains the various types of materials needed for large volume printing processes; prepares and fills printing orders; cuts paper and cards; makes waste paper into scratch pads; packages or wraps work and makes or arranges for delivery; computes job prices; prepares billing invoices.
  • Operates printing-related production equipment such as collators, laminators, paper cutters and drills; cleans, adjusts, and makes minor repairs to production printing equipment; clears paper jams according to proper procedure.
  • Maintains manual and/or electronic file systems in order to maintain organized records of printing jobs.
  • Picks up, sorts, and delivers intradepartmental and/or interdepartmental incoming and outgoing mail, including items to/from the postal service and other delivery vendors; weighs/meters mail and determines postage; operates a variety of mail and package handling equipment to fold, insert, seal, and meter mail; operates a variety of paper supply and stationary equipment.
  • Maintains lists of registered mail; participates in mail room billing and other record keeping tasks.
  • Gathers cardboard, toners, batteries, and other materials and packages them for recycling; delivers to appropriate recycling facilities.
  • Receives incoming vendor shipments; provides instructions for vendor delivery or signs for deliveries as required; prepares outgoing parcels for shipment; may receive, move and store paper stock and other central supply items; may move records to and from storage areas; may perform other clerical or manual labor tasks. 
  • Operates materials-handling tools and equipment such as dollies, hand carts, and pallet jacks; may operate a two-way radio or cellular telephone for emergency communication. 
  • Organizes work to meet scheduled routes.

MINIMUM QUALIFICATIONS

EITHER PATTERN I
Experience:  One year equivalent to Support Services Technician I in San Joaquin County service.

OR PATTERN II
Experience:  Two years of stock room, messenger, delivery service, or related experience, including at least one year assisting with high-volume, computerized production printing work in order to meet customer needs.

Substitution:  Clerical experience that required the regular use of personal computers and computerized printing can substitute, on a year-for-year basis, for the above-required non-printing experience (one year of production printing work is still required).

AND FOR BOTH PATTERNS
Licenses:  Possession of a valid California driver’s license.

KNOWLEDGE

The operation and maintenance of standard office equipment, including computers and general office software; the operation of high-volume, computerized printing and document-finishing equipment; principles of customer service; record keeping techniques; basic arithmetic, grammar, and spelling; general postal laws and regulations; traffic rules and regulations; safe work practices related to the performance of manual tasks and the operation of a motor vehicle.

ABILITY

Operate personal computers and utilize general office software; operate and perform basic maintenance on high-volume, computerized printing and document-finishing equipment in order to respond to customer printing needs in a timely and efficient manner; drive delivery vehicles; follow and maintain delivery routes and schedules; understand and follow written and oral directions; sort mail and other items; move and load mail and supplies safely; communicate effectively; establish effective working relationships with those contacted during the course of the work, including managers, County employees, and the general public.

PHYSICAL/MENTAL REQUIREMENTS

Mobility – frequent operation of a data entry device; frequent standing, walking, pushing, pulling, or bending for extended periods of time; frequent driving and climbing stairs; Lifting - frequently 5 to 30 lbs or less; occasional – 30 to 70 lbs; occasional restraining, lifting and/or turning heavy objects; Visual – constant use of good overall vision, color perception, depth perception; occasional reading and close-up work; frequent use of good hand and eye coordination; frequent use of good field of vision/peripheral; Dexterity - frequent holding, reaching, grasping, repetitive motion; occasional writing; Hearing/Talking- frequent hearing of normal speech, hearing/talking on the radio, talking in person; Emotional/Psychological – frequent working alone; occasional risk of exposure to bio-hazardous materials; occasional dealing with emergency situations; Special Requirements – may require working overtime, weekends and nights; Environmental – frequent exposure to cold/heat, dirt, dust, fumes, and varied weather conditions; frequent driving of a vehicle to transport materials, which may include blood and other laboratory specimens.

San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

CLASS: RO7301; EST: 3/9/2016;