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Support Services Technician I (#RO7300)
$15.42-$18.74 Hourly / $2,672.80-$3,248.27 Monthly / $32,073.60-$38,979.20 Yearly




DEFINITION

Under close supervision, performs routine clerical and semi-skilled manual labor duties, either within an assigned department or on a countywide basis; picks up, receives, processes, and delivers mail, packages, supplies, and other materials; gathers and packages recyclable materials; assists with high-volume, computerized printing processes; learns to operate equipment used for mailing, printing, binding, and related activities; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.

CLASS CHARACTERISTICS

This is the entry-level class in the Support Services Technician series. At this level, incumbents initially work under close supervision while learning to utilize the equipment needed to perform the duties.  As skills are obtained, they learn to work independently and perform more difficult assignments with minimal assistance.

This class differs from the higher-level class of Support Services Technician II because employees at in the latter class are expected to independently perform the full range of duties, including the completion of difficult, multi-step printing jobs requiring advanced processes and/or specialized materials.  

TYPICAL DUTIES

  • Learns to set up and operate high volume, computerized printing equipment for a variety of projects such as letterheads, business cards, forms, booklets, brochures, and form letters; learns the select and obtain the various types of materials needed for large-volume printing processes, compute unit prices, and prepare billing invoices. 
  • Assists in filling printing orders; cuts paper and cards; makes waste paper into scratch pads; packages or wraps work and makes or arranges for delivery.
  • Learns to operate printing-related production equipment such as collators, laminators, paper cutters and drills; learns to clean, adjust, and make minor repairs to production printing equipment; learns to clear paper jams according to proper procedure.
  • Learns how to maintain manual and/or electronic file systems in order to maintain organized records of printing jobs.
  • Learns to pick up, sort, and deliver intradepartmental and/or interdepartmental incoming and outgoing mail, including items to/from the postal service and other delivery vendors; learns to weigh/meter mail and determine postage; learns to operate a variety of mail and package handling equipment to fold, insert, seal, and meter mail; learns to operate a variety of paper supply and stationary equipment.
  • Maintains lists of registered mail; participates in mail room billing and other record keeping tasks.
  • Gathers cardboard, toners, batteries, and other materials and packages them for recycling; delivers to appropriate recycling facilities.
  • Receives incoming vendor shipments; provides instructions for vendor delivery or signs for deliveries as required; prepares outgoing parcels for shipment; may receive, move and store paper stock and other central supply items; may move records to and from storage areas; may perform other clerical or manual labor tasks.
  • Operates materials-handling tools and equipment such as dollies, hand carts, and pallet jacks; may operate a two-way radio or cellular telephone for emergency communication. 
  • Organizes work to meet scheduled routes.

MINIMUM QUALIFICATIONS

Experience:  One year of stock room, messenger, delivery service, or related experience.

Substitution:  Clerical experience that required the regular use of personal computers and computerized printing can substitute, on a year-for-year basis, for the above-required experience.

Licenses:  Possession of a valid California driver’s license.

KNOWLEDGE

General postal laws and regulations; traffic rules and regulations; safe work practices related to the performance of manual tasks and the operation of a motor vehicle; basic principles of customer service; basic operation and maintenance of standard office equipment, including computers and general office software; basic record keeping techniques; basic arithmetic, grammar, and spelling.

ABILITY

Drive delivery vehicles; follow and maintain delivery routes and schedules; understand and follow written and oral directions; sort mail and other items; move and load mail and supplies safely; utilize standard office procedures and equipment, including computers and general office software; communicate effectively; establish effective working relationships with those contacted during the course of the work, including managers, County employees, and the general public.

PHYSICAL/MENTAL REQUIREMENTS

Mobility – frequent operation of a data entry device; frequent standing, walking, pushing, pulling, or bending for extended periods of time; frequent driving and climbing stairs; Lifting - frequently 5 to 30 lbs or less; occasional – 30 to 70 lbs; occasional restraining, lifting and/or turning heavy objects; Visual constant use of good overall vision, color perception, depth perception; occasional reading and close-up work; frequent use of good hand and eye coordination; frequent use of good field of vision/peripheral; Dexterity - frequent holding, reaching, grasping, repetitive motion; occasional writing; Hearing/Talking- frequent hearing of normal speech, hearing/talking on the radio, talking in person; Emotional/Psychological – frequent working alone; occasional risk of exposure to bio-hazardous materials; occasional dealing with emergency situations; Special Requirements may require working overtime, weekends and nights; Environmental – frequent exposure to cold/heat, dirt, dust, fumes, and varied weather conditions; frequent driving of a vehicle to transport materials, which may include blood and other laboratory specimens.

CLASS: RO7300; EST: 3/9/2016; REV: ;