Under immediate supervision, learns and performs a wide variety of child support duties to ensure the collection and payment of support for welfare and non-welfare Child Support applications; generally maintains a caseload; locates and interviews custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible and prepares cases for court hearings and attends hearings as necessary; and performs related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
This is the entry-level class in the Child Support Officer series. Positions in this class learn child support laws, regulations and procedures, and acquire the skills to perform a broad range of child support casework activities through on-the-job training. An employee of this class is responsible for collecting information and applying the procedures needed to collect current and delinquent support payments. As incumbents acquire knowledge and skills, they carry out their assignments with greater independence. Work is performed in accordance with established rules and procedures and is reviewed for accuracy and compliance within provisions of the law.
Commences case file process by obtaining information from Custodial Party (CP), Non-Custodial Party (NCP), family members, witnesses, law enforcement, agencies or institutions, and attorneys for the benefit of gathering information to establish paternity, locate absent parents, and determine financial status.
Prepares and maintains forms, applications, case files, and other records pertinent to each child support case.
Establishes terms for support arrears payment plan from non-custodial parent and monitors payment records to ensure compliance with court order.
In an automated system, maintains chronological log of case contacts and events.
Receives and resolves minor complaints concerning cases and responds to inquiries from the public. Elevates more complex complaint issues to supervisor as needed.
Conducts, responds to, or initiates personal interviews, telephone contacts, computer notices and work lists, mail inquiries, or any other means to compile necessary information in preparation for legal action to establish paternity and/or support.
Determines appropriate enforcement action by evaluating the facts of the case.
Recommends cases for prosecution, prepares legal documents for court filing, assists attorneys in preparing cases, attends court hearings, and testifies in court as necessary.
Establishes an enforceable judgment or order using California State Guidelines.
Monitors accounts for payments.
Monitors cases for compliance with state and federal regulations.
Provides written or verbal directions to Accounting Unit regarding appropriate procedures to follow on a case, and ensures the accuracy of accounting data in the case file.
Provides case status information and explains child support statutes, regulations, and procedures to CP and NCP.
Arranges for, and/or conducts, paternity testing.
Utilizes various tools and resources to locate individuals and assets.
Experience: Three years of full time general office experience involving substantial public contact including responsibility for interviewing, document processing, and follow up.
Substitution: College coursework at an accredited college or university may be substituted for the general experience on a year-for-year basis to a maximum of two years.
General principles of casework, child support enforcement, and collection procedures; Federal and California laws and regulations pertaining to child support; principles of interviewing, and fundamental aspects of human behavior; information systems and computers; general collections procedures; basic arithmetic to perform calculations and understand financial records; customer service techniques; standard office procedures and practices.
Follow oral and written directions; read, learn, and understand laws and regulations related to child support; learn to research, gather, record and evaluate legal, financial, and other records sufficiently to obtain data needed to secure and enforce child support cases; communicate effectively in writing (including spelling, vocabulary, sentence and paragraph structure); communicate with persons from a wide variety of ethnic and social backgrounds sufficiently to explain legal processes and obligations and/or penalties for nonpayment of support; deal tactfully, courteously, and firmly with applicants and others to elicit information from hostile and/or uncooperative individuals; organize work and establish priorities according to departmental operating requirements; effectively manage time and resources to perform multiple tasks; work cooperatively with other staff, outside agencies and public to maximize support in accordance with established policies and procedures; maintain confidentiality.
Mobility-Frequent operation of computers; repetitive motion; sitting for extended periods; walking; occasional driving may be required; Lifting-Fequently 5 pounds or less; occasionally 5 to 30 pounds; Vision-Constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Dexterity-Normal dexterity with frequent writing and repetitive motions; Hearing/Talking-Frequent hearing and talking on the telephone and in person; Emotional/Psychological-Frequent decision making, concentration and public contract; occasional exposure to grief; Special Requirements-Some assignments may require working weekends, nights, and/or occasional overtime.