Information Systems Operations Manager-SJGH (#RI1601)
$32.53-$39.55 Hourly / $5,638.53-$6,855.33 Monthly / $67,662.40-$82,264.00 Yearly


Under direction, manages, plans, organizes, supervises and coordinates computer system activities and operations of the data processing center within San Joaquin General Hospital; provides technical expertise and coordination over areas including mainframe operations, scheduling, control, and distribution; coordinates assigned activities with other divisions, departments and outside agencies; and performs other related work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.


An incumbent of this class manages and coordinates data processing services that support numerous information systems services throughout the Hospital. Duties include staff supervision/direction/development, coordination with internal and external agencies, budgetary control, workload planning and other related management responsibilities. This class can be distinguished from the class of Department Information Systems Manager because incumbents in that class serve as the manager over a department's entire information systems operation, whereas the responsibilities assigned to the incumbent of this class are limited to the Hospital's data processing center.


  • Assumes management responsibility for computer system services operations and activities within the San Joaquin General Hospital data processing center including mainframe operations scheduling, control, and distribution.
  • Participates in the development and implementation of goals, objectives, policies and priorities for the data processing center; recommends and administers policies and procedures.
  • Monitors and evaluates the efficiency and effectiveness of data processing methods and procedures; reviews, investigates, evaluates and recommends new technologies for current and future business needs including computer systems equipment, hardware and software; recommends, within County and department policy, appropriate service and staffing levels; ensures that all technologies comply with County and department standards and strategic direction.
  • Plans, directs, coordinates and reviews the work plan for data processing technical staff; assigns work activities; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems.
  • Maintains system integrity, reliability, security and functionality; monitors and manipulates database and background processes; monitors system resources and identifies operational problems; implements necessary actions to resolve procedural or operational problems with data processing systems; purges and archives data to ensure sufficient file space for daily and monthly processing.
  • Develops and writes systems programs and procedures including shell scripts; develops written procedures for operational personnel; queries databases; writes ad-hoc reports.
  • Schedules system down time with software vendors for database and file system maintenance or for resolution of hardware/software problems.
  • Selects, trains, motivates and evaluates assigned staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
  • Oversees and participates in the development and administration of the computer systems operations budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implement adjustments.
  • Serves as the liaison for hospital mainframe computer operations and activities with other departments, divisions and outside agencies.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of computer systems and data processing operations.

    Note: Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below.

    Education: Completion of 60 semester (90 quarter) units in an accredited college or university with major course work in computer science, information systems or a related field.

    Experience: Three years of increasingly responsible data processing program experience including one year of supervisory responsibility.

    Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for part or all of the required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.

    Substitution #2: Additional qualifying supervisory experience in a data processing environment may substitute for the above required education on a year-for-year basis.


    Operations, services and activities of a mainframe data processing center and associated hardware/software environment; operational characteristics and capabilities of mainframe computer equipment; a variety of job control programming languages; computer operations environmental requirements; methods and techniques of developing database file structures; operational characteristics of database application software; principles and practices of network connectivity; concepts of emerging technologies in centralized data processing; methods and techniques of evaluating computer systems hardware and software; methods and techniques of hardware and software installation; principles and practices of budget preparation and administration; principles of supervision, training and performance evaluation; pertinent Federal, State and local laws, codes and regulations.


    Oversee and participate in the management of a large data processing center; oversee, direct and coordinate the work of lower level staff; select, supervise, train and evaluate staff; manage and implement assigned projects; coordinate and implement data recovery procedures; research and evaluate new data processing technology; troubleshoot operational problems and articulate resolutions; prepare and administer program budgets; prepare clear and concise administrative and technical reports; research, analyze and evaluate new data processing methods and techniques; provide assistance to end users; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.


    Mobility-Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise

    CLASS: RI1601; EST: 11/14/2001; REV: ;