Under general supervision, performs journey-level technical duties in support of data processing operations in a County department; sets up, monitors and operates data processing equipment and associated peripheral devices; monitors and controls batch and on-line production jobs; performs quality control duties; responds to questions and inquiries from system users; and performs other related work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
This is the journey-level class within the Department Information Systems Technician series. Employees within this class are distinguished from the Department Information Systems Technician I by the performance of the full range of technical support duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Supervising Department Information Systems Technician in that the latter serves as a working shift supervisor over departmental computer systems operations.
TYPICAL DUTIES
Performs journey level technical duties in support of data processing operations; monitors and operates mainframe computer systems and peripheral equipment including monitors, terminals, printers, disk drives, and tape drives.
Monitors batch jobs for daily processing; edits, changes and updates job control language; runs programs in accordance with established schedules; documents all jobs completed; identifies errors and initiates restart instructions; advises appropriate staff of production problems; documents all unresolved issues; ensures accuracy and quality of completed jobs.
Performs quality assurance and scheduler duties; logs, schedules and sets up requested jobs; checks quality of reports and forms printed; ensures all print jobs are complete and accurate; processes, prints, decollates, bursts and distributes completed materials.
Monitors console and systems for errors and abnormal situations; checks system status and maintains problem logs; responds to error messages; resolves issues or refers to appropriate staff member.
Conducts system and database back ups on a routine basis; files back up tapes; maintains tape library; delivers and retrieves tapes.
Runs programs or commands to update or extract data from system; reviews and verifies data; prints and distributes reports.
Serves as first level response to user system hardware and software problems; receives and logs calls; poses questions to determine nature and level of user problem; resolves problem or refers to higher-level staff.
Monitors equipment performance; coordinates the dispatch and receipt of equipment to be repaired with manufacturer representatives or vendor staff; maintains and cleans peripheral equipment; cleans tape drives and printers; stocks and loads printer paper.
Coordinates operations with other shift staff; provides assistance in training new computer operations staff and trainees.
MINIMUM QUALIFICATIONS
Note: Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below.
EITHER PATTERN I
Experience: One year as a Department Information Systems Technician I in San Joaquin County.
OR PATTERN II
Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 12 units in computer science.
Experience: One year of experience operating computers and peripheral data processing equipment in an information systems environment.
Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: One additional year of qualifying experience may substitute for the above-required education.
KNOWLEDGE
Operations, services and activities of a data processing center; principles and practices of customer service; operational characteristics of data processing and associated peripheral equipment; principles of computer system operation and monitoring; principles of computer report preparation and batch job processing; methods and techniques of scheduling production jobs; function and use of job control languages on assigned equipment; principles and practices of quality control; methods and techniques used to troubleshoot and diagnose basic computer operation problems; principles and practices of record keeping.
ABILITY
Perform the full range of duties in support of computer data processing operations; provide first level support to help desk functions; identify and resolve computer production problems; set up and operate data processing and peripheral equipment; perform job set up and scheduling duties; run programs and commands to generate specialized reports; respond to and identify user needs and determine resolutions; perform quality control duties; run batch programs according to established guidelines; conduct system backups on a routine basis; troubleshoot and diagnose a wide variety of computer and peripheral equipment problems; maintain accurate reports and logs; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent use of keyboards; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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