Under general supervision, provides support for departmental staff on personal computer and related office automation issues, especially in areas of training and data maintenance; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
An employee in this class utilizes a general understanding of personal computer hardware and related office automation equipment, and specific knowledge of various application software programs, in order to train departmental staff, assist with data management problems, troubleshoot minor hardware problems, and help management to efficiently utilize automation resources. Although incumbents may provide limited hardware, network, and operating system support, their primary responsibility is to train and support staff on various application software programs and assist management in data management and resolution of software-related problems.
Becomes familiar with personal computer software currently used within a department in order to train users and assist staff with data management; learns how to efficiently utilize software in order to address specific data management needs or problems; learns new program capabilities and how to utilize new software.
Develops personal computer training programs for departmental staff; writes and produces training manuals and other training tools; plans, schedules and conducts software and skills training sessions for staff, both individually and in groups.
Assists staff with software-related data management issues; may maintain specific databases or files; may learn to import data from other sources using computer languages such as Qbasic, Structured Query Language and Visual Basic; may perform data queries and searches; may produce data reports; may develop and create databases or files.
Helps staff to utilize appropriate software in order to design databases, electronic forms and/or other productivity tools; may help management staff evaluate hardware and software products; may recommend upgrades as needed; may assist staff in selecting and obtaining appropriate, cost-effective hardware and software.
May install application software; may perform limited hardware or peripheral installations; may do routine troubleshooting of minor hardware or software problems; may advise management regarding basic maintenance issues or recommend solutions for minor problems.
May act as a lead worker over subordinate staff.
Education: Completion of 60 semester units of coursework at an accredited college with a major in computer science, mathematics, accounting, public or business administration, including at least 6 units in computer science.
Experience: One year using office automation equipment and automated processes, including personal computers, which included responsibility for training users in the use of personal computers and/or computer automated processes.
Substitution: Additional qualifying experience may be substituted for the required education on the basis of six months experience for one year of education.
Special Requirement: Completion of certain course work or approved classes, or experience with specific operating systems, network operating systems or software programs may be required for assignment to specific departments.
Basic principles of personal computer hardware and software; basic office automation systems; principles and practices of modern office procedures; methods and techniques of training and staff development; principles and practices of clear and effective writing, including grammar, spelling and punctuation.
Learn and use a variety of personal computer software, including word processing, database and spreadsheet programs; learn programming languages and simple programming techniques; design and present training programs; develop and produce visual training materials; communicate effectively both orally and in writing; develop and maintain effective working relationships; follow oral and written instructions; research and evaluate office automation hardware and software; gather, analyze and organize information; train and direct subordinate staff as assigned.
Mobility — Constant operation of keyboards; frequent sitting for long periods and walking; occasional pushing, pulling, bending, squatting and crawling; frequent driving; Lifting—frequently 30 pounds or less; Vision—constant use of good overall vision; frequent reading/close-up work; occasional color, depth, and peripheral vision; Dexterity—constant repetitive motion; frequent writing; occasional grasping, holding, reaching; Hearing/Talking—frequent talking/hearing in person and on the telephone; Emotional/Psychological—constant decision making and concentration; frequent public contact and working alone; occasional working nights and traveling; Environmental—frequent exposure to noise.