Under direction, plans, coordinates, and evaluates the delivery of advanced life support (ALS) and basic life support (BLS) pre-hospital care in the Emergency Medical Services (EMS) system; develops policies, procedures, and reports; conducts investigations, establishing findings and recommendations; performs other and related work as required in accordance with Civil Service Rule 3, Section 3.
An employee of this single position class is responsible for the oversight and monitoring of the delivery of prehospital care in the EMS system; develops and implements programs related to the delivery of prehospital care and the training and quality assurance of pre-hospital and hospital personnel who provide emergency medical services. Direction is received from the Emergency Medical Services Administrator.
1. Plans, coordinates, implements, monitors, and evaluates the effectiveness of the delivery of ALS and BLS prehospital care within the EMS system.
2. Develops, organizes, implements, reviews and maintains system-wide quality improvement program functions and activities; identifies trends for improvement; prepares statistical indicators, narrative reports and findings.
3. Participates in the development and implementation of policies, procedures and treatment protocols for the delivery of pre-hospital care; maintains policy and procedure manual.
4. Initiates, investigates, and implements emergency medical personnel disciplinary review process pursuant to State of California guidelines and regulations; establishes findings and makes recommendations to the EMS Administrator and EMS Medical Director; carries out initial contact and information gathering for evaluation of complaints regarding the advanced life support program.
5. Monitors ALS training programs; reviews performance of instructors; makes recommendations regarding improvement of curriculum and training process; assists EMS Specialist in evaluating and monitoring training program compliance.
6. Prepares written reports and correspondence; plans meeting agendas; maintains minutes and files on Emergency Medical Services and other related meetings; speaks before groups; may disseminate information on Emergency Medical Service programs to the public.
7. Provides staff assistance to various committees as assigned; acts as liaison with provider and hospital agencies as assigned.
8. May serve as the EMS Duty Officer providing assistance and resources to allied agencies during disaster and multi-casualty incidents; may act as Regional Disaster Medical Health Coordinator or Medical Health Operational Area Coordinator as directed; critiques disaster and multi-casualty incidents as needed.
9. Assists the EMS Administrator in the evaluation and implementation of Emergency Medical Services projects, grant programs or other duties as assigned.
10. Develops and provides monthly ALS Policy and Skills Review training and practical examinations for newly and reaccrediting paramedics; plans and directs advanced life support run review meetings, and continuing education sessions.
11. Inspects stations, ambulances, and other EMS units as needed for compliance with County ordinance and EMS Agency policies.
Education: Graduation from an accredited four-year college or university with major in public administration, business administration, health care administration, or a closely related field.
Experience: Three years of experience equivalent to either (1) the class Pre-hospital Care Coordinator in San Joaquin County, or (2) a Mobile Intensive Care Nurse (MICN) in an emergency department of an acute care hospital, or (3) a paramedic on an advanced life support unit.
Substitution: Graduation from an accredited two-year college with two years of direct administrative experience in emergency medical services systems and programs may substitute for graduation from an accredited four-year college or university with major in public administration, business administration, health care administration, or a closely related field.
Licenses and Certificates: Possession of a license issued by the State of California as a registered nurse or paramedic.
Principles of EMS system planning, coordination, development and organization of pre-hospital personnel; methods of certification, accreditation and authorization testing; organization and structure of emergency medical services systems; methods and procedures of emergency medical care, including advanced life support level skills and pharmacology and prehospital advanced life support and prehospital and base station hospital management of medical emergencies; investigative procedures and interviewing techniques; County and State EMS policies and procedures.
Initiate and implement emergency medical services personnel coordination; evaluate pre-hospital care performance and make recommendations; work with minimal supervision; be available to work a variety of hours; develop and implement pre-hospital policies and procedures; communicate effectively, orally, in writing, and via public speaking; evaluate the performance of others; including preparing clear and concise reports and keeping accurate records; construct, revise, administer and evaluate various tests for prehospital personnel and mobile intensive care nurses; establish and maintain excellent customer service; establish and maintain effective working relationships with County Disaster agencies, other EMS agencies, and others.
Mobility – frequent computer operation; sitting for long periods, walking, and driving; occasional standing for long periods of time, climbing stairs, crawling, pushing/pulling, and bending or squatting; Frequency of lifting - frequent lifting up to 30 pounds; Visual Requirements – constant overall vision, depth and color perception, ability to read and do close-up work, and frequent hand/eye coordination, field of vision and peripheral vision; Dexterity – constant holding, reaching, and grasping; frequent repetitive motion and writing; Hearing/Talking – constant hearing normal speech; frequent hearing on the telephone/radio, hearing faint sounds, talking in person, and talking on the telephone/radio; Emotional/Psychological – occasional exposure to emergency situations, trauma, grief or death; exposure to hazardous materials, working alone and travel, working from heights; frequent public contact, and decision-making and problem solving; Special Requirements--may occasionally work weekends/nights; Environmental Conditions – occasionally exposed to noise, dirt, dust, smoke, fumes and poor ventilation, indoor heat and cold; frequently exposed to various weather conditions.