Under general supervision, performs technical work in determining program eligibility and helps administer the day-to-day operations of various energy assistance programs; and does related other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
CLASS CHARACTERISTICS
Employees in this class are responsible for processing applications for various energy assistance programs. Incumbents also assist with the ongoing day-to-day administrative operations of these programs.
TYPICAL DUTIES
Gathers data over the telephone from prospective clients to determine preliminary eligibility; schedules interviews with people who appear eligible for program assistance.
Reviews forms; ensures that information is recorded appropriately and completely; verifies information.
Interacts with clients and establishes effective communications; refers clients to other programs or agencies when appropriate.
Applies Federal and State requirements to determine client's eligibility for assistance.
Coordinates services with County Community Centers and other agencies; provides program information to various community organizations.
Provides energy conservation education to clients and various agencies and organizations.
Maintains program records and completes various reports; attends staff meetings as required.
Trains department personnel regarding program requirements and eligibility.
MINIMUM QUALIFICATIONS
License: Possession of a valid California driver's license.
Education: Graduation from an accredited college or university with major coursework in social work, public administration, social science or related field.
Substitution: Experience in a social service agency or a governmental agency that involved extensive public contact may be substituted for the required education on a year-for-year basis.
KNOWLEDGE
Principles and methods of energy conservation; community resources; interviewing techniques; cultural and human behavior; basic English sufficient to read and understand job related materials and explain them to clients; basic math; recordkeeping techniques.
ABILITY
Plan, organize and implement projects; gather and analyze data; establish and maintain working relationships with associates and the general public; read, understand, and apply written regulations and instructions; communicate effectively with persons from diverse social, economic and cultural backgrounds.
PHYSICAL/MENTAL REQUIREMENTS
Mobility – Frequent operation of a data entry
device; constant sitting for extended periods; occasional pushing, pulling,
reaching, grasping, bending, squatting, climbing; occasional driving; Lifting – frequently 5 pounds or
less; Vision – constant good
overall vision; reading and close-up work; frequent color perception and use of
eye/hand coordination; occasional use of depth perception and peripheral
vision; Dexterity – normal
dexterity with frequent writing and repetitive motions; Hearing/Talking – frequent hearing of normal speech and
hearing/talking on the telephone and in person; Emotional/Psychological – occasional exposure to grief;
exercise sound judgment, especially under stressful and emergency situations;
frequent public contact and decision making; frequent concentration required; Special Requirements–
some assignments may require working overtime, weekends/nights; working alone; Environmental
– occasional exposure to varied weather conditions.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
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