Community Development Counter Manager (#RE0305)
$51.48-$62.58 Hourly / $8,923.70-$10,846.81 Monthly / $107,084.44-$130,161.81 Yearly


Under general direction, plans, organizes, coordinates, staffs and directs public information and customer service operations within the Community Development Department; through subordinate supervisors, oversees permit tracking, building inspection and land use planning activities; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.


The incumbent of this class manages a wide range of administrative and technical operations within the Public Information Unit-Community Development Department. The class is distinguished by its management-level responsibilities, which include supervising a multi-disciplinary staff of planners, building inspectors, technicians, office support staff and others. The incumbent coordinates assigned functions with engineers, environmental health professionals, code enforcement staff, and others to ensure that adequate and appropriate information is provided to the public at the customer service counter.


  • Plans, organizes, coordinates, staffs and directs professional and technical work related to development services; through subordinate supervisors, provides appropriate guidance and technical expertise to staff performing activities and providing information related to permit processing/tracking, building inspection, zoning and development title regulations; supervises and administers the Business License and Massage Establishment License programs.
  • Ensures the effective and efficient use of personnel in assigned areas; develops workload and productivity standards while ensuring that staff work is performed in a manner that appropriately serves clients and maintains positive customer relations; selects, assigns, trains and evaluates the performance of subordinate employees; takes appropriate action on disciplinary matters; verifies and monitors staff proficiency; identifies staff development needs and oversees training and education activities as required; conducts staff meetings.
  • Interprets and resolves the most complex planning, zoning and building regulation issues; provides liaison to and confers with government officials, managers and staff regarding permitting, building, code enforcement, engineering, planning and other requirements/activities; communicates with the Fire Warden, County Counsel and others as needed regarding legal and liability matters.
  • Evaluates, interprets, develops and implements goals, policies and procedures for assigned work areas; establishes and directs the preparation/maintenance of policy and procedure manuals.
  • Assists with preparation of the department budget(s); monitors, evaluates and authorizes expenditures; recommends procurement of outside services as needed; coordinates with outside vendors as required to facilitate reimbursement; analyzes the cost/benefit of utilizing new procedures, products and/or equipment; plans and estimates future costs including capital expenditures; justifies requests for equipment and personnel.
  • Ensures appropriate utilization of information technology and related tools to support development services operations; collects and maintains accurate data, and produces timely reports; coordinates with information technology staff regarding systems and applications development and implementation; recommends and evaluates system modifications; provides system training to staff and/or contractors.
  • Serves as a member of the department's management team; participates in strategic planning activities and contributes suggestions to improve organizational services as a whole; serves as Enforcement Hearing Officer for code enforcement disputes; coordinates and participates on special projects; participates in new project review; prepares reports and correspondence; attends trainings and conferences as needed to stay current in assigned areas.



Education:  Graduation from an accredited four-year college or university with a major in urban or regional planning, public administration, engineering, architecture, environmental health, or a closely related field.

Experience:  Four years as a professional land use planner in a government development services agency, including one year in a supervisory capacity.


Substitution:  A master’s degree in any of the above educational areas can be substituted for one year of the non-supervisory experience. 


Education: Completion of 60 semester units from an accredited college or university with substantial coursework in urban or regional planning, public administration, engineering, architecture, environmental health, or a closely related field.

Experience: Six years of technical development services or building inspection work in a government development services agency, including three years in a supervisory capacity.


Substitution:  A bachelor’s degree in any of the above educational areas can be substituted for two years of the required non-supervisory experience.


Principles and practices of land use planning and community development; principles and practices of public administration, including personnel administration and budgeting; basic practices related to public works, environmental health and code enforcement functions; local zoning and development title ordinances; general provisions of the California building, housing, plumbing, electrical and mechanical codes, as well as laws and ordinances that affect applications for permits, clearances and requests for development-related services; technical resource materials applicable to development activities within County government; office technology, including computer systems typically used to support community development activities.


Plan, organize and manage a wide range of development services activities in a government agency; supervise, direct and evaluate the performance of staff doing professional and technical community development work; manage and administer various business-related aspects of development services operations, including personnel, budgeting and reimbursement activities; establish and maintain effective working relationships with government officials, managers, subordinates the general public and others contacted in the course of work; utilize computer technology to maximize the efficiency and quality of assigned functions; interpret data and draw logical conclusions; prepare accurate, clear and concise reports regarding technical development-related issues; give oral and written directives of a technical nature; communicate effectively, both orally and in writing; operate basic computer hardware and software. 


Mobility-Frequent sitting for long periods of time while operating a keyboard required; occasional standing for long periods of time, walking; Lifting-Occasional lifting of 30 pounds or less; Vision-Constant use of overall visual capabilities; frequent need for use of color perception, hand/eye coordination, reading and/or close up work; Dexterity-Frequent holding, grasping, repetitive motion and writing; Hearing/Talking-Constant hearing and talking of normal speech in person and on the telephone; Special Requirements-May require occasional weekend or evening work; Emotional/Psychological-Constant concentration and decision making; frequent public contact; occasional working alone and traveling; Environmental Conditions-Frequent exposure to noise, outdoor conditions; occasional risk of exposure to hazardous materials, dirt, dust, smoke, fumes, poor ventilation, and indoor cold/heat.

San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

CLASS: RE0305; EST: 6/14/2006;